;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream base with new products and services 4. 0000008022 00000 n 0000038100 00000 n Your industry has its own set of challenges. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. time keeping apps, and training on client products and procedures. Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. Humanify(R) DEI+ Bot . With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. 0000037328 00000 n The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream a great experience to their customers, build customer loyalty, and grow their business. 0000028000 00000 n Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. To learn more visit us athttps://www.ttec.com. Written by George Maybach for Fintel ->. Elevate your sales team through sales outsourcing, including a customized growth services playbook. 0000002397 00000 n We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Operating Income was $48.7 Million or 7.4 Percent of Revenue. Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. From data to insight, and insight to business value. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. 0000028129 00000 n We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . Exceptional customer experiences start here. The result: Customer experiences that feel human even when they are not. Tuchman continues, "I'm more excited than ever about our business. ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. 0000017351 00000 n 0000002238 00000 n abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ Cision Distribution 888-776-0942 0000163192 00000 n TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. 0000006467 00000 n Optimise your contact centre Learn more. library that's as agile as we are. practices and strategy, Want to reach more customers? A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. When typing in this field, a list of search results will appear and be automatically updated as you type. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . 0000121691 00000 n Clarabridge Engage is now Qualtrics Connect. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Business transformation begins with innovative customer experience strategy and insights. at texting them. Eliminate friction and create value for your customers and employees. Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. Find and engage customers across all channels to accelerate growth. amazing customer There are three types of analytics. With 2022 recognition from Gartner as a Leader in their 2022 Magic Quadrant report for Customer Service BPO and Forbes citing the Company as one of America's Best Large Employers, TTEC continues to be recognized as a trailblazer in customer and employee experience. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. PR Newswire (US) Full Year 2022. And disconnected customer experiences create unhappy customers. News Mar 19, 2021. I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. Subscribe to TTEC's eNewsletter, Dialogue . The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. TTEC Holdings, Inc. does not undertake to update any forward-looking statements. This site uses cookies and by using the site, you are consenting to this. )~&njp~~? From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. services that improve customer satisfaction Omnichannel technology that delivers personal CX at scale. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 0000032457 00000 n The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . News Mar 2, 2021. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 4 ways to orchestrate Do Not Sell or Share My Personal Information. Locations. Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. 0000116240 00000 n What are two TTEC engage products? End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 0000001450 00000 n %PDF-1.4 % TTEC empowered a health benefits company to handle more calls, better andfaster. When it comes to your customers, only the best technology will do. 0000006709 00000 n Custom built to solve your specific challenges. ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. Privacy Policy. TTEC is proud to be an equal opportunity employer. 0000000016 00000 n 0000124652 00000 n Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Humanify(R) @Home. "I am excited to welcome Chuck back to the TTEC family. I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". 0000009072 00000 n Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. Make them. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). . The people, processes, and platforms to optimize your contact center. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Experience our comprehensive technology ecosystem. Reduce cost and improve CX with recommendations from your front-line employees. trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream 0000008880 00000 n By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. We combine leading technology partnerships and the CX expertise to enable your success. For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. 0000121522 00000 n CE1Q When it comes to your customers, only the best technology will do. You don't need to rip and replace to get your CX technology stack humming. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . and the CX expertise to enable your success. When typing in this field, a list of search results will appear and be automatically updated as you type. It also provides tolling and transportation. optimize CX. library that's as agile as weare. This site uses cookies and by using the site, you are consenting to this. 0000163153 00000 n Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% 0000009592 00000 n Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? And, one that helps you predict what will happen in the future. Native CDP and native omnichannel together in one platform. 0000029878 00000 n 0000006062 00000 n TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. One that tells you what happened in the past. One that tells you what is happening in the present.
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