You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). To request a receipt, please have your card payment details available and click here. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. Merseytravel Budget meeting - Bidston to Wrexham line, increase to tunnel tolls, report into removal of exemption for disabled Fast Tag users. The toll fee will be deducted from your T-FLOW account. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. To allow for a smooth transition period, existing Fast Tag users can continue to use their tags as normal. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. Do I have to be in the vehicle to use the concession? If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. If you do not register, proving eligibility, the full cash toll rate will apply. Accidents and emergencies do sometimes occur and, in these instances, we reserve the right to close the tunnel at any time without notice. The documents you should supply are: Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. Please be advised that we may use agencies to verify and confirm your identity and residence. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). Merseytravel is not in a position to advise whether or not you should attend court. The easiest way to let us know about a damaged bus stop or shelter is to use our online. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. We are sorry for any inconvenience caused. Please use the AUTO lanes to pay with the correct change or by contactless. What is the maximum gross vehicle weight permitted in either of the tunnels? It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. Once your application has been verified and eligibility approved, your vehicle will be automatically classified and when it presents at the toll plaza and is read by the camera and you will automatically be charged at the discounted toll rate. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. or For any query regarding tunnel Fast Tag contact- tag@merseytravel.gov.uk. You can register quickly and easily online by visiting www.merseytunnels.co.uk and following the step by step process. Customers may continue to use their Fast Tags, but we will no longer issue any new tags and will ask customers to register vehicles instead. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. you are over 65 and receive the highest rate of Attendance Allowance; Log in to manage your Mersey Tunnels account. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). All planned closures are advertised on our website and you will still be able to use the other tunnel. 75 per hour. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. . Try using the savings calculator to see how much you can save using T-FLOW. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. I want to travel through the tunnel. Check out some of our frequently asked questions. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. via your dashboard where you can view your statement or see an itemised history of journeys made. What do the traffic light and lane display messages mean? We aim to have normal service resumed as swiftly as possible. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. Click here to find out more about T-FLOW and calculate how much you can save. To request a receipt, please have your card payment details available and click here. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukor in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. No discounts will be given on cash or card payments. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Eligible Liverpool City Region Residents can still benefit from the discounted toll on any personal journeys made using their T-FLOW account. Mersey Tunnels T-FLOW - Scheme Terms of Agreement, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. You receive the highest rate of mobility component of the Disability Living Allowance. your current council tax bill, or a utility bill with your name and address dated within the last 3 months Take your form, a passport size photograph and all the necessary documents (originals only please) to any Merseytravel Centre. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. You can apply for free travel through the Mersey Tunnels if: Payment will be made directly to the bank account from which the Direct Debit is taken. We will utilise only relevant categories of DVLA OpenSource Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. We are sorry for any inconvenience caused. Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. Bicycles are not permitted through the Kingsway (Wallasey) Tunnel. New customers can register for a T-FLOW account online. Residents can apply online via our website www.merseytunnels.co.uk. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. Share Your Details. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Yes, your licence plate will not be held within the DVLA source data so you will not be able to apply online, you may contact our customer service team on 0151 330 1004 or email tflow@liverpoolcityregion-ca.gov.uk quoting your vehicle plate number, make and model and the toll class and our team will register this for you. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. Log in to manage your Mersey Tunnels account. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. You will need a pre-paid toll account and you must not be travelling for business reasons. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. Or, you can visit a Merseytravel Centre in person for further support. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment.

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