They were in and out in 15 minutes and were very flexible if they needed to come back at a later time. Spice was the best meal we had there. Every single person greets you with a smile, from the ground crew to the concierge.And the staff brings us to the reason for the review. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. I would highly recommend this resort to anyone! Q. So if you like to be close to the hustle and bustle this is the option for you. Airport - Arrival was quick and easy. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area Overall the room was nice if not a little bit dated. The only downside which was no fault of the resort was the seaweed. Its between the areas of Playa Del Carmen and Cancun town. Open for breakfast, lunch, and dinner, this was actually a place we frequented quite a bit for breakfast. Package deal Contact accommodation for availability. When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. Modern comfort and calming designs are incorporated into every one of our Riviera Maya suites by Mexico's coast. Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. Its a very smooth process. The GoodThe staff at ERC are nothing short of amazing. Plus, people tend to dress nicely at night for the performances and shows, so Id bring a few nicer outfits. The night before our departure our flights got rearranged due to weather. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. 2 The front desk asked for the number and informed us they would call for us. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. However, guests are not required to wear a mask anywhere, but there is space available everywhere. Please, receive our warmest regards from The Excellence Collection. We hope to come back in the next few years! All the restaurants are very average. We really appreciate your detailed feedback. It is a very positive change when you see how much trash ends up in the ocean. Everyone is expected to use their phone with a downloaded app to see the menus. The entire staff at the resort wore masks the entire time. So impressed by everything about it! We were able to get a covid test at the resort to return to the US. Wedding planners, along with wedding packages and honeymoon packages are available. Stayed here for 5 days and I have to say, everything has lived up to it's name, Excellence. There is a golf course located right next to the resort. more. They are large beautiful rooms with great amenities. Gonzalo literally made every activity fun. The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. https://www.excellenceresorts.com/cancun/excellence-riviera-cancun/ The day usually starts at 8:30 A.M. with yoga and ends between 10 P.M. and midnight with a band or a dance party. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. Our commitment is to make every guest experience, as exceptional and unique as it can be. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. I never waited more than a moment for one of them to serve me. So, you were never too far away from a member of staff that could help you out. The list of choices means there is something for everyone If you are expecting the equivalent of a five star meal at a limitless all inclusive in the Caribbean, you will be disappointed. This is one of the Excellence chain of resorts, older locations and it was a little noticeable throughout the resort. If you have been to an Excellence resort before these restaurants will be familiar to you. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. Share. We don't do repeat's on any other holidays we take, but there's so much about ERC that makes us come back again and again. SUITES BREAKDOWN QTY Junior Suite Spa or Pool View 194 Junior Swim-Up Suite Spa or Pool View 74 Junior Suite Ocean View 10 Please see our partners for more details. A couple of the restaurants are adult only as well. Thousands of family travelers come here for their sun-soaked holiday each year. The typical go-tos for bar food such as Nachos, Burgers, and Tacos are available. So what keeps us coming back? Prepare by getting your name on the books and grabbing a drink, or two. Whatever choices you might want, you will have it when you are here. SPORTS & ACTIVITIES The entire staff at the resort wore masks the entire time. These are just some of the people that make the ERC so special for. Excellence Riviera Cancun: Relaxing Get Away - Read 24,088 reviews, view 26,116 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor Would recommend to everyone. You can plan ahead for the restaurants youll visit and when since some close one or two days a week. Cancun is a safe town to visit - locals are friendly and crime . The entertainment is fun, especially the Silent Party nights. However, they will revise why during your stay we did not seem to achieve our goal to offer good quality in every meal and drinks and they will work on it in order to make any improvement needed to guarantee our guests the highest quality. A choice of five upscale suite concepts: spa or garden view, ocean view, swim up, rooftop, and imperial suites. Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The portions are tiny so be prepared to order many apps and more than 2 entrees for 2 people. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. Its the perfect spot for a romantic dinner. Bike ride is a great escape from this great escape. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. When we stayed there was tequila, rum, vodka and a bottle of red wine. The food was up there with some of the most authentic Indian eats we have had outside of India. As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations, this is why our Chefs and bartenders have created a varied assortment of options to please every type of palate. Because of the Excellence teams efforts, we still enjoyed using the beach and swimming. Excellence Playa Mujeres A Comprehensive Review 2023, Our Best All-Inclusive Resorts In Puerto Vallarta for Food, Our Best All-Inclusive Resorts in Los Cabos for Food. We estimate they took away about 25% of the pool chairs and restaurant seats. We actually never ran out of anything. The food and the atmosphere at Flavour Market were very good. Are there opportunities to exercise at Excellence Riviera Cancun? I would recommend getting more comfortable/soft sheets. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. Its a simple fix I will remember for all future trips. This is one of the Excellence hotels initial resorts. Juan at the martini bar is the best bartender. Excellence Riviera Maya excellent. This 27 hole Jack Nicklaus designed course has varying challenges for all levels of the Golfer. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Review collected in partnership with this hotel. When choosing an all-inclusive resort I think the food is the most important element we look at. Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. It is mandatory to procure user consent prior to running these cookies on your website. This is a lovely little beach town that doesnt have the nightclubs and throngs of tourists that you will find in the main Cancun area. However, we will share your comments to our team just as your kind words.We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, therefore they work in vain because it has taken us by surprise how much we have had this year.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Because the ocean was not appealing, the pool areas were packed. Please, receive our warmest regards from The Excellence Collection. Located a short 20-minute drive from the airport, it really is the perfect location for a secluded feeling holiday that is actually quite close to amenities. So, if you value privacy the Excellence club might be for you. Either on the beach or poolside, the waiters will frequently check on you and offer you drinks and lunchsometimes, theyll bring another round without you even needing to ask! There are six spread out in the gardens, including a river-like number and one with a swim-up bar. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. There really is no reason to leave the resort if you dont want to do excursions or visit some of the local towns. Juarez, Puerto Morelos, QROO 1-844-663-2269 Price Guarantee Get more as an Orbitz Rewards member 4.6 out of 5 "Excellent!" Entertainment and hospitality went above and beyond. 18+. Because the staff are so inviting, the crowd that comes here were just as friendly. We highly recommend the resort and have found few that can compare.More. Fitness Center: The fitness is not large, but is fully equipped for anybody trying to keep their routine going. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. On top of everything, the entertainment team was superb. I. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. Other than requiring masks the Cancun airport was operating like it always has. Be Ready to be Blown Away! For people who like to half float, half walk, it wasn't really possible.The water was maybe three feet deep if not lower. You can also put your name in to return later and get a drink or enjoy the live entertainment. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. We visited the Excellence Riviera Cancun Resort for 9 nights and spent time providing a full tour and review, including room tours of the Junior Suite, 2 Story Rooftop Terrace Suite and exclusive. We estimate they took away about 25% of the pool chairs and restaurant seats. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. Yes, Wi-Fi is included and is available throughout the resort. We really cant fault the resort for its cleanliness. I can't decide on ERC or EPM. By 9:00 am almost all them are shoved under somebody's chair who isn't even there. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! I would recommend you go there, much better value. If you are looking for a closer option then your best bet is the Moon Palace golf course which is located a 20-minute drive from the resort. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. Excellence Riviera Cancun 24,088 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. The bar service on the beach was on point and our drinks never reached the bottoms. They serve the complete range of caffeine-infused delights as well as a range of freshly baked treats. We never leave reviews, because all the other great reviews are true about this place. They were lower than usual, especially the lazy river around the spa. As the water is pretty choppy. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. One other thing to note on departure is that although checkout is at noon, the Excellence encourages you to use the pools, bars and restaurants while you wait for your shuttle. Please, receive our warmest regards from The Excellence Collection. Book Excellence Riviera Cancun, Puerto Morelos on Tripadvisor: See 24,104 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. It remains our goal to be able to make all of these resorts run on 100% renewable energy that is green and clean. We could comfortably stream videos and make video calls without dropping. The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. We are also disappointed to read that our service was slow because this is certainly not indicative of the standards which we are known for, and from which our customers have come to expect and deserve. The pool scene at the Excellence Riviera Cancun is first rate. If you go to dinner earlier, the wait will be short or nonexistent. Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. housekeeping team cleaned twice a day, and we always had fresh towels. We were not ashamed to take any unsupervised float we found if we needed it. The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. The staff is friendly and fast. If you want a specific liquor, just request it. A comment about the blue pool floats, please don't hoard them. The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. It would be nice to have some fans to help with sweating, but not that big of a deal. Excellence Club benefits: Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. We recommend going around an hour before the tour commences to get on the tour. Save. Located between Cancun and Playa del Carmen in the city of Puerto Morelos. Wonderful!The focus is on keeping you safe. What food & drink options are available at Excellence Riviera Cancun? This is the first time pool temperature has ever been a problem, and is likely related to the low levels. Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano. Actually I can't decide on where I want to stay or should stay? The Mahi Mahi Skewer on the lunch menu was top class. The standard and variety of food on offer was really top quality. Secrets resorts All your questions answered! Lock in the lowest price from these sites. It means so much when it comes from our guests. However, the food is below average. Again this course is on the premium side and can cost up to $300 for around. No sign of any Mexican Food like you would expect to be available? The level of service and attention to detail was unparalleled. Excellence Riviera Cancun. These cookies will be stored in your browser only with your consent. Staff & Service: This is why Excellence is always worth it over other resorts. When we stayed we were in Junior with a rooftop plunge pool. By noon, it's no longer refreshing. Just remember to speak a little louder and clearer than usual and that overcomes the issue. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. This Asian eatery serves up a huge range of your favorite Asian staples such as sushi, ramen, tempura, udon, and Pad Thai. It can be hit or miss. Yes, free parking is available to guests. Cancun. This is the place to be if there is any game or sporting event. The service was incredible but I assume you'll get that at any of the excellence collection resorts. We can assure you that we will forward your kind words to our team for their contribution.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Food was great. Juarez, Km 324 - 342, Mza. Check-in: They have added plexiglass at the counter (and everywhere else) for obvious reasons. Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. We had the very best time at this resort. Excellence Riviera Cancun: Top Notch. They even take the time for issues like crunchy bacon vs chewy if you have a preference. Necessary cookies are absolutely essential for the website to function properly. He made it so fun! Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. These cookies do not store any personal information. Which room amenities are available at Excellence Riviera Cancun? Although we stayed pre-COVID, as we mentioned the resort was exceptionally clean. Instead of losing the last night of our vacation, we lost about an hour, most of that time due to airlines. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. There is a lot to be seen in this area of the world. In summary, Excellence is back to providing an amazing relaxing tropical vacation with a few safety modifications. He got people to join activities they wouldnt have. Please, receive our warmest regards from The Excellence Collection. Yes, a shuttle service from the airport can be requested. Infinite Excellence, for Adults Make our Riviera Maya All Inclusive resort your adults only home away from home. The Excellence Riviera Cancun's offers 19,695 square feet of meeting and event space, including a grand ballroom and outdoor venues. The french Chez Isabelle is supposed to be their nicest restaurant but. The seaweed on the beach can pile up, despite the staffs removal on multiple intervals each day. We really liked the Italian offering here. This island was the first landing spot of Christopher Columbus in 1492. From the moment we walked in, we were treated like VIPs! Overview. It is just a slight reduction that you wouldn't notice if you haven't been there before. 0.2 miles from Excellence Riviera Cancun Free Wifi Free parking All Inclusive Ocean Coral & Turquesa View Hotel 20,325 reviews 0.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website Top Rated All Inclusive 2022 Desire Riviera Maya Pearl Resort View Hotel 2,592 reviews 0.9 miles from Excellence Riviera Cancun Free Wifi We felt extremely safe in today's COVID climate.Beauty. We had issues getting an appointment when we visited. Everyday the backhoe and workers show up and shovel copious amounts of seaweed only to reappear within minutes. Claim your listing for free to respond to reviews, update your profile and much more. If youve ever been to an all-inclusive resort you know the drill. They taught us some Spanish phrases and talked about Bollywood! Cleaning round the clock. At check-in the agent will give you a health questionnaire. We really enjoyed the butter chicken and the onion bhajis. They made our stay so much more special. You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. Brands such as Grey Goose, Johnny Walker Black are available. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. The Hibachi can be difficult to get reservations (the only restaurant that takes them) but worth it.Excellence Service. Yes, parking is available for guest and it is complimentary. Conveniently located restaurants include Mem AL Mare, Boquinete Seafood & Grill, and Layla Restaurant. Federal 307 Chet-Pto. The location is more secluded, but it is well located if you want to do excursions like the Chichen Itza. Cleaning round the clock. The breakfast buffet, it was ok. What was an undiscovered treasure was room service - truly excellent. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. However, guests are not required to wear a mask anywhere, but there is space available everywhere. My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. This expert agency provides consulting, auditing, and training in the most exacting health standards throughout all hotel departments. Also a side note - beds and pillows very uncomfortable. Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles). Also located in Spice is a Hibachi experience. Excellence Riviera Cancun Riviera Maya, Cancun 77580, Mexico. Combine a visit to the ruins at Tulum with the chance to swim in both a cenote and in the bay of Akumal with this day-long tour. The seating area is vast so therell never be any issue getting a table here and there is a nice outdoor eating area which is the perfect spot for an early morning breakfast. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. For this trip, we got a spa view swim out. 1.6 miles from Excellence Riviera Cancun Free Wifi Pool All Inclusive Azul Beach Resort Riviera Cancun View Hotel 14,786 reviews 1.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website View more hotels in Puerto Morelos Excellent Poor 22,400 - 22,405 of 24,097 reviews djqueen Vancouver 34 78 Reviewed February 9, 2007 However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. The club lounge is basically a private bar/restaurant area that is open all throughout the day. What are some of the property amenities at Excellence Riviera Cancun? The driver was friendly andWe never leave reviews, because all the other great reviews are true about this place. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Can't complain about eating next to the ocean with chips and guac. The beach area at the Excellence Riviera Cancun is really impressive, its a sprawling beach and there will be no issues getting a sun lounger here. We came with my work for a Presidents Club trip, and we had an absolutely wonderful time! So, is it safe to take a taxi in Cancun? It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. Package deal Contact accommodation for availability. On the other hand, we are disappointed to read that the mattress and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. Customer service can not be matched or outdone. The resort was apparently full, but it really didn't feel like it. Excellence Riviera Cancun. I read hundreds of reviews on Google before selecting this hotel. Please, receive our warmest regards from The Excellence Collection. The destination is home to luxury resorts, two of which are Excellence Playa Mujeres and Beloved Playa Mujeres - both honored with TripAdvisor Travelers' Best of the Best award this year due to offering guests a complete experience of world-class service and luxury amenities. Prices are the average nightly price provided by our partners and may not include all taxes and fees. It was a bit stinky at times though. We will pass your kind words along to the entire team. All of this was done outside what I consider normal business hours. by Adrian updated February 4, 2023, 10:21 am, by Emma updated January 30, 2023, 8:40 pm, by Emma updated January 25, 2023, 8:49 am. Something new, they now take your picture at check-in, probably for security reasons.

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