Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Gift & Loyalty Cards, ISO/Agent Program We're happy to help. As more data is collected and trends identified, he expects losses to decrease even further. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. Get the latest Health Trends & Insights news in your inbox. Nicole Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing Fleet cards go by a few different names. All Rights Reserved. Some cards can be set to require the employee to enter mileage at the time of purchase. Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. They didnt migrate that amount over to the new. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. Fleet cards also allow businesses to control how drivers spend on fuel. Shady company Dont ever deal with them!!! However, they will continue to take my monthly contribution out of my paycheck. Fleet cards differ from commercial credit cards in a few ways. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. Women play an important role at WEX. ERGs drive diversity by fostering new bonds and communities across the company. There is some complexity to how fleet cards work. How does it work? In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. Why would you need to show a receipt from your dr that does not even make sense? I mean what do they think we are frauding by going to the dr or getting medication? I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. We were told that the invoice was correct. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. I have never gotten a paper receipt ever in the last 10 years. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. WEX took nearly $4,000.00 from my business account. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. I use my premium refunds to pay for the next months premium. This wide-angle prime lens may be compact but it packs powerful features. Deny most claims with no reasons. reply and I will get the message. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? They are doing this to many other businesses I found out. Wex and Voyager cards can be used at any participating gas station. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. Our card works at a variety of merchants. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. Focusing on diversity also means focusing on inclusion. In the third quarter, credit losses hit $19.6 million, as the company implemented a new algorithm to help stave off fraud increases. These revenues in no way influence our ratings or reviews. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. Click Authorize Payment and confirm the payment info. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. They can limit the type of fuel purchased, i.e., only diesel. Hard to get a hold of. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? by admin / Thursday, 26 July 2018 / Published in Posts. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Click Finish. Our card works at a variety of merchants. Ways to Save. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. Big business pay attention and give your money to a better company. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. Military veterans possess invaluable leadership skills and business acumen. Look up and select the card you want to change. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. Even after we paid their extortion money, WEX kept our account locked. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. Note: We have adjusted this companys BBB rating according to our own standards. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Ask us your questions here. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. Worse liar company. Yup Again, there was NO explanation or warning. Instead, youll be charged a percentage and may be assessed additional costs by your processor. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Getting paid to re-write this page? On the Credit screen, select the contract for which youd like to view the credit balance. It is accepted only at ExxonMobil gas stations. Women play an important role at WEX. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. Youll want to find a company that will charge you as close to cost as possible. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. Anyone recommend an attorney? Customer service is miserable. If you need more information, you can input your business info here and contact us for assistance. CardPaymentOptions.com, Inc. All Rights Reserved. Hi Ana, Other Fees Additional card:$8 per card. We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. We are FSA account holders that are managed through WEX health. I have no choice but to involve my attorney for CEASE and DESIST. Charged to my bank account, we do not own a card. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? Complete the remaining fields, including Control Number, Driver ID, and Unit Number. If you would like to interview Phillip for your story or podcast, please reach out here. Under the Contract ID drop-down, choose the account from which the money code will be drawn. WEX, Inc. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. Thats not good enough and want explanation of benefits. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. For the tightest security, use Exact Match. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. If you have a business that requires traveling, this card is for you. The most common fleet cards are by Wright Express (Wex) and Voyager. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 Click Look Up Cards. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. Its been months and we still do not have $$$. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. (Town name) Dental or Essential Eye? Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. We also encourage merchants to check out our list of the providers of the best merchant accounts. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. Enter a note in the Comment field, if desired. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Wex is currently charging is 83%apr. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. Referral Partner Permissions. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. In the Amount field, enter the amount you want to add to the card. WEX adds Visa to virtual payments offering. ACTIVE makes the card available to use. an account in a name who is not associated with our company. There are per card, per month fees, as well a paper billing fees (applied as a default). It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. That means finding a processor who is familiar with B2B transactions. This is a fraudulent account. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. You will be notified when new oil merchants begin accepting the WEX card. It gets billed to the card. At WEX they act as stewards of their communities. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Fleet cards require using equipment that can support enhanced data. Merchants most commonly describe unexpected incidental fees and high termination fees. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. Scammers!!! WEX Fleet cards are to be used only for fuel purchases or roadside services. Do NOT use this company if you can avoid it. Hey y'all!!! They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. Receive your Esso Card Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. Click the desired card # to view its details. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. Set the Validation type, then click Next. To better understand why we adjust BBB ratings, please see our Rating Criteria. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. A fleet fuel card is a card used to purchase fuel from a gas station. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. On the Card Details screen, set up the info needed for this card, including policy number and card status. My monthly statements went from $155 to $914! In the Issue To field, enter the payeefor example, the driver or merchant. This address will receive confirmation of payment. A confirmation displays. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. 2023 Host Merchant Services. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. Store Branded Cards Fleet card offering without a traditional card network. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Military veterans possess invaluable leadership skills and business acumen. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! However, not all fleet card types are alike. I called to have the charge removed, they said I had to have the account number to do that. How does it work? I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. The Prompts Information section appears. The due date was 1/20/2023. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. finance charge has been 150% APR. Learn more about our monetization policies here. WEX Fleet Universal has opened Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. The Problem is this Wex froze my credit card HSA account they want receipts. As part of a very successful multinational company with annual profit in the extremes of 88+M, In the beginning, the gas card seemed to be beneficial for my business. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Unethical? Your email address will not be published. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. The benefits are straightforward. Watch this corrupt company and dont use them for your poor employees. These processors offer Quickbooks integration and have low rates. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has 1/6/23 got bill in mail due date of invoice is 1/6//23 ? With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. Hopefully they get banned from my state at least. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. We were charged finance charges on the new account, over $600!!! WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. Our card works at a variety of merchants. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services.

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