Open a new web browser window and follow the on-screen help wizard to get connected. Feel free to leave a comment if you want to get in touch. The below instructions are for the BT Home Hub 4 which is the one I have. If youve just got your BT hub or youve had one for a while, then it might take some getting used to. In this article, we will examine the meaning of the orange light. We're usually less busy between 12 and 6.30pm. If youre still having problems, the next step is to check all of your cables and connections. The most common question people have over their home hub pertains to the orange light. To indicate potential problems, the BT Hub uses a series of lights, such as purple and blue. Get more information on BT Power Save mode. If not, go back and repeat steps 1 and 2. Learn More. The light should turn blue when it's ready. You can go in and check this to see if the lights on your hub have been switched off. And it can be even more of a challenge to know what all of these different colours mean. If youre getting a green light on your BT Hub, then things are all good. Its worth having a chat with BTs support team to see what modem they recommend before you go down this route. You may have to do this in two steps saving the changes each time. With so many technical specifications and acronyms, our goal is simple-to help you understand all there is about tech without making it difficult or daunting. Try connecting a device to your Hub. It might indicate that the BT Home Hub 3 is on power-save mode. The Big Tech Question is a joint venture between. And if you're using a filter, check that's plugged incorrectly too. Email Barry at barry@bigtechquestion.com. There you have it! Check your ADSL filters are plugged in correctly to your phone sockets. Please wait for the hub to sync - this usually takes about four minutes. The video below shows you how to set up your BT Smart Hub. If youre like most people, you probably dont give much thought to the light colours on your BT Home Hub router. Just plug your Smart Hub into your master phone socket. The lights on a BT Hub are a little different to the majority of different routers out there, so youll need to look through a colour coded guide to know whats what. For example, if youre on GFAST connection, you might struggle to find a compatible modem. If this doesn't fix your issue, please contact us. It usually comes on when you turn on your hub, and it means nothing is wrong. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. If the light still doesnt turn blue, use a paper clip to press the hubs factory reset button. It acts as both the modem and a router. However, if you see a flashing orange light followed by a solid orange light, there's an issue. This can take up until midnight on the day we switch your broadband. Check the BT Service Status page. VGA Max Resolution: Is VGA Capable of 1080p and HD/4K? The BT Smart Hub is equipped with more antennae than the average router, allowing for a stronger connection. Its a simpler-looking router with a smooth profile, three LED status symbols, and a small universal status light. The only thing I have to be critical about is the hub light. Save my name, email, and website in this browser for the next time I comment. Hub is connected to broadband but can't connect to the Internet. Business Smart Hub 2 Business Smart Hub 1 BT Business Hub 5 BT Business Hub 3 Contact us Did this help? 7. Learn about your Hub Getting started Learn about wireless in your home Fix problems with your Hub Advanced features Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. If you need extra support watch the video below. Is there a flashing purple light on your BT Hub? If this doesnt fix your issue, youll need to get in touch with BT. I'm an engineer by trade, so it makes sense that I'm obsessed with anything technology related! If the button is flashing blue, press the WPS button on your computer or device. Alternatively, it could mean theres a problem with your Internet connection. Although on some other routers a blue light isnt good, on a BT Home hub this is the signal that everything is running as it should. Like the original Smart Hub, flashing orange lights indicates that the device is connecting to broadband. Hes also the founder of NoWiresSecurity, providing a cloud-based Wi-Fi security service; Wi-Fi Surveyors, providing RF site surveying; and On Spot Techs, providing general IT services. Power Cycle your BT Hub by unplugging it from the wall for a few minutes and then plugging it back in. If the light is solid orange, the Smart Hub is attempting to connect. If youre then still stuck seeing a steady orange or flashing orange light then you should connect via ethernet a device such as a laptop to your hub. HBO Max: Picture Resolution and Sound Guide, How to Test TV Signal Strength for the Best Reception. If the status light is flashing orange, the device is attempting to connect to the Internet. Check it works in the app and then change the BT Smart Hub 2 back to Mode 1 and turn on 5Ghz WiFi. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. If you cannot get online, try turning your device off and on. On older models, a duller blue light is an indication that your hub is in energy saving mode. All in all, its quite easy to know what to do when you see each of the flashing lights on your BT Home Hub once you know what they mean, that is. Restart your device, and if the light is still red, contact us. This might be due to your power, your cables, but if your hub is switched on, then itll have lights on. While it is comparable to other hubs, if you come from a different router brand like Virgin, it might be a little perplexing. How to access Virgin Media router settings? Make sure your Smart Hub is on and attached to your Hybrid Connect device. Depending on the type of BT Hub that you have, it could mean that you don't have access to the internet. Check if the broadband cable (grey ends) is plugged incorrectly. The Hub is working but isnt connected to the internet. The light will turn blue when your Hub is ready. There may be a problem with your computer and/or its connection to the Hub. Has your broadband been activated? This usually indicates a problem with your broadband connection. Whether youre connecting devices through Wi-Fi or using a wired ethernet port, the BT Hub makes it possible. However, if the orange blinking light continues longer than that try the following fixes. The Big Tech Question delivers straight answers to the biggest questions in tech. Check the black cable with the grey connectors on the end is plugged into that socket. Your Hub will restart and the Power light will glow steady blue. The Home Hub 3 is the oldest legacy router still used by BT. There are various methods to contact BT support here but if you just want to speak with someone, either dial 150 from a BT phone or 0800 800 150 from any UK phone. If problems persist, contact BT directly for assistance. Find the recessed Reset pinhole button on the back of your Hub (near power). There's a problem connecting to the internet. And some questions nobody really wanted the answers to. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. Computer Turns On But Monitor Says No Signal (How To Fix No signal to monitor), Networking Your Satellite Internet Connection. Most people think that a blue light on a router means its not working properly, but with BT Home Hubs, this is actually the sign that everything is running as intended. These are the models that are still generally in circulation in the UK today. Check out the table below for more details. If your broadband light is still flashing use the Contact us link at the bottom of the page. Check whether the flashing orange light is still present. If the Base (Power) light is red, the hub may be overheating; if you notice the . It has an updated design but still uses LED lights for status indicators. So, its important to know what these lights mean and how to prevent them from happening again. So, hopefully this guide comes in handy. It has five antennae and uses four Giga ethernet connections. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. The light appears on a silver bar towards the bottom of the devices front facade. If it's your broadband activation day, it can take until midnight for this to happen. Wait at least 3 minutes for the device to start up. If the light remains green permanently, you need to reset the hub by pressing its factory reset button. Select your hub from the options below to see what they mean. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Red White Yellow Cable: Composite Cables Explained, Sync LED Lights To TV And Elevate Your Viewing Experience, 40 Inch TV Dimensions: Length And Height In Cm And Inches. Check all the cables are plugged in correctly. Turn off your Hub off and on again using the Power button. Help categories Broadband & internet Phone line & services Office phones & systems Mobile services Its worth checking the BT Twitter account for news of any widespread outages too. TV Sizes Guide: Calculate and Convert TV Dimensions. Your Smart TV Is Not Connecting To The Internet: Try This! Today, Bivar Employee-Owners carry on the market leadership and service excellence that has made us a trusted, long-term partner and Advanced Solutions engineering-team extension for our customers. If your Hub is stuck on a green light permanently, then a hard reset is in order. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Spacehop.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. But did you know that each colour has a specific meaning? Your Hub is connected to the EEmobile network via Hybrid Connect. Turn it off and on then try again. AirPlay Not Working on LG TV: How to fix Give it a couple of minutes and try again. The bright orange light flashes when your BT Hub connects to your Internet connection or when it connects via WPS. If your Hubs purple light is flashing, this may mean that there is an issue connecting to the internet. If there's still no light, call us on 0800 111 4567. If everything is OK, you should see a solid blue light. It is a bit of a meme but many modern devices can be fixed by simply turning it off and on again. Learn how your comment data is processed. Check all of your cables are plugged in correctly. Use the power button to do a manual reset. Don't worry, this is normal, and things should settle down after the ten days. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. The flashing orange light in this instance represents WPS automatic connection mode. To fix this problem, head into your Hub manager, navigate the wireless tab, and turn security on. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Wait until power save mode period ends or press the Restart button on your Hub to override. .wp-show-posts-columns#wpsp-4950 {margin-left: -2em; }.wp-show-posts-columns#wpsp-4950 .wp-show-posts-inner {margin: 0 0 2em 2em; } The BT Home Hub 3 is an older model that only has one wifi band. Your Hub is working but the broadband cable is not connected. And you can help other readers too . In this case, as above youll need to troubleshoot via a web browser. Depending on which Home Hub you have, youre going to find that the instructions on their lights may vary slightly. Make sure the broadband cable is connected properly. Generally, this just means that your hub is just connecting to the internet. Unfortunately, the light doesnt tell you where the problem is. If the light doesnt turn blue, use a paper-clip to press the Hubs Factory Reset button. We build customer-driven solutions that add value by empowering designs that shape the world around us.

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