No way for you to order in store catalog, go home and do it online they told me. None of the employees so much as said hello during the 15+ minutes that I was in the store. Several items were defaulted and had to be sent back, but half a year has passed, I haven't got my refund. It arrived lacking enough fill to comfortably sit in. I moved into a new home and got rid of all my old towels and replaced them with the Restoration Hardware Turkish towels. No way of cleaning according to RH. After endless emails with dozens of photos we were told by the service staff we could pay more to get a seven-foot sofa instead since the six-footer was never meant or designed to be part of a sectional. These people a rude and don't care a bit. (20% off), Sale Price $2,519.10 Etsy is powered by 100% renewable electricity. My Husband and I have been shopping here for about a year and have had great experiences. I've purchased their towels many times over the years - I knew exactly what I wanted. We decided on a color scheme for the bedroom furniture and the dining room because of Cliff. For shoppers with a specific design aesthetic in mind, Restoration Hardware has 3 subcategorized sections of their website: RH Modern for elegant contemporary designs, RH Ski House for a cozy-chic home pieces, and RH Beach House for airy and fluid designs complemented with wood pieces. We were interested in the St James table and fortunately they had one. All this aggravation for $17,000. Brand: Daily Find: Burke Decor String 20 Pendant vs. Build.com Dainolite Payton 16" Wide Pendant, black string pendant look for less, copycatchic luxe living for less, budget home decor and design, daily finds, home trends, sales, budget travel and room redos The popular Danish brand with its functional furniture loved by design enthusiasts across the globe is here. She's amazing! Restoration Hardware TWIN Cole Tent Bed Cover Canopy Khaki Safari HTF. My husband and I came into the store to purchase a sofa bed. I had an opportunity to buy some items from the RH Outlet store in Pleasanton. The staff here are all super friendly and helpful. How embarassing. 2/8 have failed. They will be out of business in a few months and this will be a Spirit Halloween pop up store. What did the RH team do? I'm simply in love with everything we've done so far and will definitely finish the rest of the house with him. Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Belvedere Teak Daybed $5195.0 Regular $3896.0 Member Available in multiple finishes Avoid this store. I was holding off on this review because I thought she would call me back and return some of the shipping costs. I've enjoyed RH designs and have made several purchases. Daily Find | Meadow Blu Chris Loves Julia Loloi Humphrey Rug. I went into Palo Alto RH to purchase a coffee table and a console table. Pick up from our warehouse in Culver City. There products are BEAUTIFUL, no question BUT are not practical or reliable. Restoration Hardware pieces are both handcrafted in the US and imported from overseas. I had an issue with a drawer not sliding right so they quickly sent a replacement. I would give negative stars if I could. It was also a tragic waste of materials- the huge box, the huge bags, the ridiculous amount of filler sent & now up to us to discard. We ended up buying two mirrored bedside tables and we love them! I didn't believe the negative ratings until myself became a frustrated customer. Ad vertisement from shop NadiasPaperStudio. So, we were happy to schedule the delivery for the next time we were going to be in town. I am happy with everything. But there's more. And better, it is constantly evolving. $799.00. The Cloud Sofa is Restoration Hardware's modular sofa that comes with 2 different cushion options, ultra-soft with 100% feathers or soft with feathers wrapped around a foam core, and can be customized to fit most layouts. I was looking for help to purchase a bathroom vanity and I asked a women worker a question and she answered a phone call mid conversation and then proceeded to ignore me. You must understand before you go that Restoration Hardware furniture is luxury furniture - these are all pieces that were floor models, returns, or experienced freight damage in transit. You just spent LESS than what you would have normally paid. This is absolutely nonsense, I won't give even one star. $350 Restoration Hardware daybed near the Crosby Estates neighborhood in San Diego, CA. I will go elsewhere for my purchase. It should be way more than 30%. How can product be overnighted twice and still not get delivered in 9 days? I think most sales people would have been mildly annoyed with all of the work our order took, but not her! Please email me if you have any questions. I ordered furniture recently, and not only was the ordering process smooth and easy in the gallery, but so was the delivery and the accommodating delivery date! Salesman: Do you want to buy this one? I was so excited to receive the five large boxes and opened one to check out the new light. They get deliveries twice a week. Bad customer service, some what interesting yet over priced items. Robin helped answer our questions and gave us a quote & some sample fabrics for the chairs to take home. I need a few more pieces to complete my look so I'll be making an appt with Kim, who I might add, feels like visiting with a fun friend! Restoration Hardware Cloud bed. Within 10 min., the crew delivered my 3 stools. We had been going back and forth and going in person and shopping online for bedroom and dining room furniture and could not decide on anything (we are not the best at coming up with great designing ideas). Chairish uses cookies to enhance your experience, allowing features like. I have spoken to numerous customer service reps who now tell me the chaise now comes with a seam; however, I was referred back to the RH showroom sales person and am still awaiting a response to see how this matter will be resolved. They had a few tables. Twice I wasn't happy with the dining table I had picked out (same table different sizes) and Kim allowed me to return them each time until we choose a completely different table that I absolutely love! Even if a purchase is made for a Christmas present, which typically is purchased a couple of weeks beforehand, the policy is only store credit. Restoration Hardware should have better standards even for an Outlet store. This is for their online portion: They are terrible! Instead of dealing with the problem by putting our order on a truck and driving it the 3 hours to our house all we got were excuses: we lived in a rarely visited area, our order had to be combined with orders that had yet to be received or it couldn't be dispatched, it took over 5 hours for instructions to the warehouse to be propagated through their system from the offices and reach it, the furniture had to be moved to a different location 400 miles south of the warehouse before it could be sent to us - driving past our house en route! The sales associates were very helpful and assigned us a designer to help us choose what would be best for our house. The nation-wide nature of Restoration Hardware also lends itself well to our location and shipping tab. Typically, orders of $35 USD or more (within the same shop) qualify for free standard shipping from participating Etsy sellers. Additional fees may apply outside of the standard service zone. Never miss new arrivals matching exactly what youre looking for! I asked a salesperson to help. I regret having spent any money there and should definitely have used other luxury brands instead, which I'm definitely doing for the rest of my house and it is a much better experience. As far as the discount is concernedit depends on you and your budget. Annalisa said she couldn't comment on where to place chairs already purchased from RH and could only comment on new purchases made through her. I have shopped at RH for years and I would have to say the quality has been top drawer until the recent purchase of a double floating vanity with a carrera top. I ordered the Maxwell sofa & chaise lounge February 2019 and received it in May 2019. I have had nothing but problems. The customer service gave me a run around for 3 weeks. It's a showroom. Item 1: Restoration Hardware Marston Daybed With Trundle . Such a rip off. I love RH, in fact about 30% of what is going into our new home are from RH. Overpriced crap! What I put in it was a bar of soap! Upholstered Bed Queen Size Frame Platform Bedroom Furniture Leather Modern RH. Cliff is AMAZING. Quality of goods also went down in the last 4-5 years. I find it completely useless and environmentally irresponsible. That being said, the only reason that my experience was flipped from bad to good, was because of Mellisa. SPONSORED. Please note that I had 2 different fabrics on the dining chairs and lounge furniture cushions. i never go back there prefer to go to corte madera don't go to the one in SF. most of the people who work there think they are the client. no way. Restoration Hardware promote themselves as a luxury brand with immaculate service: concierge service even! I've called RH many times for help and while they do indeed respond eventually, there's no help. Salesman: It depends on what color you want. Restoration Hardware furnished my second home in park city. Leave a Comment. They make what we do possible. Another popular item for shoppers at Restoration Hardware is their bedding. Choose from 7 different colors and keep your furniture protected from the outdoors in style. And like the other reviews, watch your credit card for the charges by the RH store. Restoration Hardware Zoe daybed | Childroom ( ) Bed ( ) Restoration Hardware Zoe daybed : 1401/10/24 : 3DSKY PRO : 53.36MB : Corona,Vray : Autodesk 3ds Max 2012 : Ethnic () : : Unless this company changes their game, I would avoid doing business with them. I've had terrible delivery experiences on 4 pieces of furniture this year (out of 5). I will be back for more. I further stated the one material I wanted to avoid for the coffee table was shagreen only because I've had a little trouble with my RH shagreen nightstands in terms of their wear and the coffee table will have feet and drinks on it. Was: $394.00. Get The Best January 2023 Furniture Deals! It wasn't overbearing and we will definitely purchase more from this store as needed. The customer service is good--when I've had problems, they have been responsive. Ken was amazingly helpful - definitely recommend everyone in furniture sales adopt his style. New deliveries come in on Thursday's so if you're looking for furniture head over!! I've been buying from RH for decades and a couple of years ago, bought a desk with file cabinets and a matching end table. Then RH moved in the crap that fell off the truck or was in a rollover accident somewhere in the Mojave desert. Luckily for us, the delivery company that they used to deliver this tub scuffed both ends of the tub. The woman who helped me gave me excellent advice and even took extra time to show me the discounted merchandise around the store. For $20 each. Local pickup is not available for this item. In 2020 alone, purchases on Etsy generated nearly $4 billion in income for small businesses. Privacy Policy. You'll be surprised at what you find. Really???? . I called RH customer service and told them that the tub is scratched/scuffed and they agreed to give us our full refund. ", "Very nice brass furniture appliques:) Very well packed and fast delivery. Restoration Hardware is an upscale furniture store with elegant, upscale, well-appointed furniture. When it comes to the pieces that RH shoppers are most excited about, there are a few popular requests that customers make again and again. To quote Julia Roberts in Pretty Woman.BIG MISTAKE! Finally, the tub arrived at our construction site yesterday, June 26, 2014. The pros: Modern and customizable sofas and sectionals options. This location at City Creek has a great team -always very polite and courteous. I've spent a lot of money at this place. Approx. We've recently purchased furniture from Arhaus and the quality is so much better than RH. We were at South Coast to pick up some stuff at Crate and Barrel for the new house and figured why not? If there's one thing I've learned whilst perusing Restoration Hardware is that clearly rich people prefer dull, muted, depressing colors. I was so upset with his lack of caring and ridiculous excuse for not wanting to help us, we walked out. The second I walked in or called someone went above and beyond to help me find what I was looking for. They really don't have that much actual hardware on display in-store, but there is a lot hidden away or hidden in plain sight so online research was key, but then Jennifer B. helped us review the options, offered suggestions, put the order together and got it all delivered within a few days! Thanks Martha! There are some great deals and an outstanding staff. We also created 2.6 million jobs in the U.S.enough to employ the entire city of Houston, TX! Please be aware that sales $2,300. After multiple structural failures of the original couch, since it was assembled with short, fat, smooth nails that would just pull out of the frame, I was offered a new couch. Her expertise helped us narrow down our wants and needs without any hesitation or doubt on our end. They even took down my number and contacted me daily so that I could find my item. I thought it a little odd that we didn't discuss style much so I offered that I am more drawn to the "modern" collection and that I want to avoid anything too industrial looking in the room. It took three weeks to receive my item. Salesman: It only comes in two. Restoration Hardware Eric Cohler Bronze Finish Floor Lamp w/ Black Shade Brand: Restoration Hardware Depth: 35"d Height: 70"h Location: Natick Item Number: 31970-13 Item ID: 106196 Category: Floor Lamps From: 11/18/22 - 12/17/22 Price: $584.99 From: 12/18/22 - 1/16/23 . Privacy Policy. 5 out of 5 stars (126) $ 120.00. So both the first "first quality" replacement that was to come on Friday was damaged, and then the replacement to replace that one was damaged. I highly recommended the Pleasenton RH outlet! I have the antiqued grey oak and in multiple areas, the stain/finish is completely rubbed off to the natural wood. I wish I had read these reviews before going to what WAS a favorite store at 3PM on a slow Sunday afternoon with my daughters, for what I anticipated as a fun shopping trip. I received 4 yellow roses, a fern, and a greenery. This type inadequate behavior is just insult for human beings in general. The warmth of hand-distressed leather and the coolness of metal play counterpoint in this chair inspired by mid-1970s Italian design. Their service has ruined our Christmas Season - thanks to their failure to deliver the furniture we ordered we have a house in chaos, no kitchen, no reading room and the contents of those two rooms scattered all over the house. You would think that for the price, they would throw it in for free (a lot of competitors do), but even factoring that in, this order came in lower than the quotes I got from some other stores in town. I don't get this place. Unbelievably snobby sales people. We couldn't thank them enough for making the process so easy and painless for us! There were two sales girls standing there who said absolutely nothing. After removing the "Made in China" sticker, it became apparent that the stools had no finish on them.They're made of very dry, bare wood. I agree with other reviewers that this cannot be mistaken for interior design, but I thought I would take advantage of the available help to purchase new coffee and end tables, lighting, and artwork for my great room and to work with my nearly new Restoration Hardware sofa and loveseat. With that in mind, expect the quality to be inconsistent. Selling for $450. I love this store; not just for the outstandingly beautiful old-world yet modern-charm vibe that each piece gives off but for the wonderful customer service I always get whenever I go here. Beautiful couch. RH carries dining room furniture such as dining tables and dining chairs, bar/counter stools and tables, shelving, cabinets, and sideboards. Initial response from customer support said could not help because it was very subjective. ", "Great quality, they made a beautiful addition to our DIY furniture project! Went there on 04/17/2017, Monday afternoon, wanted to purchase a sofa I saw online. I finally got their verdict today that they are happy to replace the cushions but I had to pay for it. I contacted the Palo Alto sales representative. They offered me $400.00. $19.48, $24.98 Great to have this in Gilbert. That was the issue. 2023 Chairish, Inc. All rights reserved. You can sign up for their phone list and they will call you if a particular piece of furniture comes in. When it comes to dining chairs, RH has dining table chairs and stools in fabric, leather, wood, and metals. It's going straight in the trash. Restoration Hardware Replica 3D Glass Framed Wall Art Folded Paper Flower Ballet Dress 11x14 - White Halter ad vertisement by NadiasPaperStudio. What I'm surprised about is that they didn't come to our home to physically look inside the house before they did the design. Restoration Hardware Dining Table. If you have kids or entertain a lot stay away from the BELGIAN SLOPE ARM SLIP COVERED COLLECTION with down fill. Again, if this is your hobby then buy this furniture. I was told "No," and that it could only be delivered to my house for $199. I'm a big fan of Restoration Hardware, but I only shop online because the store always frustrates me. I then said "EXCUSE ME - I need some help".. and she sauntered over to "help" me. We agreed. Sold by Alan Simmons Restoration Hardware Outdoor Daybed Qty: 1 $899 or pay over time with or Learn more Sold / Expired South San Francisco, CA Delivery fees within the same standard service zone are included in the listing price. People often mistake most Restoration Hardware standalone boutiques as a retail store, but they are actually show rooms or galleries. $275.80.   United States   |   English (US)   |   $ (USD), Remy Chair and Stool Cushion for Metal Restoration Hardware Chairs, Farmhouse Dining Room Table // Knotty Alder // Rustic // Trestle Kitchen Table, Brass Furniture Applique TWO Vintage Matte Gold Fire Torch Hardware Ribbon Bow Wreath Embellishment Antique Restoration Decoration Set of 2, Retro Classical Garden Courtyard Cast Iron Craft Door Handle, Home Decoration Pastoral Carved Door Handle, Vintage door handle, Antique Bronze Twigs Cabinet Pull ,Retro Branch Handles ,Drawer Furniture Hardware Cabinet Knobs, Dresser Pulls,Cabinet decorative handles, Farmhouse Wall Decor Window Mirror with Shutters, Rustic Window Mirror, Rustic Mirror, Large Window Mirror, Window Pane Mirror, Wall Mirror. Happy Hunting! The delivery was easy and one low fee, so I shopped a lot. We were assisted by Jennifer a blond haired gal. Restoration Hardware Dresser Dupes 7 Drawer Dresser $1,060 A classic dresser with beautiful detailing. Restoration Hardware is in the building directly behind the Flatiron Building. $2,519.10, $2,799.00 Restoration Hardware's policies and product quality. I am taking one star off for the Professor chairs' quality: After noticing an odd chalkiness collecting on the backsides of the seat cushions of both chairs, just weeks after my purchase, I contacted RH. My recent experience is with the store's "design services". Kaiyo only accepts furniture that meets our high standards If not, that's kind meh to make someone pay for a lounge chair and then nickel and dime them for the cushions. Had I known this, I NEVER would have gone to the post office and shipped it back. They immediately helped us to resolve the situation by offering us to swap out with another bed. My order was almost $100,000.00 . Looking for more contemporary brands? As far as prices go, I think people need to have realistic expectation. To enable personalized advertising (like interest-based ads), we may share your data with our marketing and advertising partners using cookies and other technologies. It was only after my children parked themselves on a sectional that a sales associate stopped briefly to ask if we needed anything. Very laidback, but with a keen eye for what's possible with unique pieces. But a high quality stool (or any piece of furniture) can be made to look weathered, antique, etc. $59.78 shipping. Do the math and go figure. I'm sure RH would say that this is the "style" of the stools. Be sure to ask for Ken as he is most helpful and has a great eye. Will not return since my first impression was unfriendly. Dimensions. Small crack at one leg. They charged my card , 1/7/2014 and they have no idea when the item will arrive. Many of RH furniture pieces can also be customized in the finishing option of your choice. I accepted on the condition they would send their "medic" to repair the staple issue. Because I want a freaking $10,000 couch from Restoration Hardware. We felt very cared for. Good news! About 10 sales walking around judging you, gossiping you, side-eyeing you, listening to your conversation pretending they were working, making you and the sales rep who actually helped feeling super uncomfortable. If you use one of these and buy something, Slumber Search may make a small amount of money. RH unilaterally changed that to Tuesday the 16th. The pros: Chic and refined dining furniture. However, I definitely recommend taking a roll through their excellent showroom. Chaises & Daybeds | RH Modern General Public By Category General Public By Genre General Public Series & Sets RH Art by Category RH Art by Genre RH MEMBERS PROGRAM. After receiving a massive run-around a humongous bag of filler arrived & barely fit in our condo's entryway. The fabric is fading into an ugly color. There is no protector according to RH. Share. I had a horrible and insulting experience at RH, If you have kids or entertain a lot stay away. If so, fine. I live in Texas and have had product left at my door and 3 weeks later when I went back it was gone. Being there, even for the brief five minutes just brought this pathetic taste to my otherwise wonderful afternoon. That's correct it hadn't even left the store. I also had to wait like 45 minutes for my appointment. If you're looking for Cloud couches, they definitely had several in stock. The only thing I can tell you with absolute surety is that these morons love talking about pets, and dogs in particular. Some customers also had mixed feedback about delivery and perceived quality of their lighting piece. I could have worked with it a bit in terms of the sizes of things if the pieces specified were scaled properly. She really listens and puts a lot of energy, taste and effort. If you're looking to give your house that extra modern touch this is your store! And within a couple of months the sofa was spotted (even a drip of water leaves a stain), nobody can eat or drink anywhere near itand the pillows are a mess. They no longer sell switch plates in stores. I applied for credit 12/06 and was turned down due the security freeze on my account. We couldn't believe it! Wtf? or Best Offer. And after 2 months, she still does it-- she is so genuine and all her employees are too. An Italianate structure, it was built in 1862 and was one of the first commercial buildings constructed in this area. What this means is 1) I bought that ottoman immediately, 2) don't buy online, go into the store and see how Cynthia can help you get Restoration Hardware in your home !! Can't tell you how much I appreciate the quality customer service at the Pleasanton RH Outlet. reason during your appointment, well issue a refund minus any Looking at the slats, they aren't even made of wood. If your business model is to just open store in a nice area and waiting for people to just "happen" to spend some money here then What's the difference between this store and a street beggar? The staff, especially Jill, are all SO nice and helpful! Its handcrafted frame features an aged wood finish, while the wrapped back and side panels are upholstered in stain-resistant fabric. Suite 1250 I will never shop here again, and I will be warning others all across the Internet about them. The rough, jagged planing scars became quite obvious. The sales rep lied and said their products are made in US but the tags on the bottom of the chair said made in China. Buyer Beware when buying here. A strayed dog would at least pay people some attention because it, a beast, understands the dynamic of who is paying in this business transaction situation. Fill out the requested information. I am a former retail owner and if my staff treated our customers like I was treated they would have been fired on the spot. It included lounge chairs, loveseats, armchairs, dining table and dining chairs. or Best Offer. delivers nationwide. Learn more. There are better ways to handle sold items then the system they have. (Points!) Salesman: So you want to buy it? David, Shahpar, and Kelly- thank you for being so so kind and helpful!!! 6 months into using, two have failed so far and I'm dreading the day the other 6 do. However, we got a call at the end of that week, while we were 50 miles away to say that the delivery of two of the pieces was on its way. Our delivery team will delicately place each item in your home, I have been three or four times, every time getting snuffed by the staff. Free shipping available After 3 phone calls and multiple deliveries back and forth, I had 6 different botanicals. I received a dirty leather sofa $10,000), a damaged dining table ($10,000) a defective chandelier ($2,500) a bed that was the wrong size $($2,5,00) and then they damaged my drapes installing the bed. RH dining chairs start at $124 and go up to $2,555 a chair. They have high turn over. Three months later the new sever-footer arrived and was way off color-wise! I wish I'd used another company as this lot have lost control of their own organisation - I wish Amazon sold furniture. Also note that they were doing 40% off the entire store.. SPONSORED. My daughter wanted to go here to pick out some things for her apartment. You are NOT able to choose a time window for delivery. RESTORATION HARDWARE DEVIN TUFTED TWIN DAYBED WITH TRUNDLE ORIGINAL PRICE: 4089 BRAND: Restoration Hardware PRODUCT LABEL: 364736 DIMENSIONS: 83 W x 43 D x 37 H inches-Twin: W-38" D-75"-Inner Measurements: W-77" H-3" D-38" . Like all things you read on the Internet, understand there is no better judge than yourself. We purchased a leather beanbag chair. The reason I purchase from them is they have unique industrial furniture and no other companies make anything like it. I was skeptical of the prices at first but after the amazing in-store experience, fast/professional white-glove delivery service, and impeccable material quality, I believe my purchase was well worth it. Without going into the 89 minutes I sat on hold or the 14 phone calls from various customer service reps that did t know what was going on, it turns out my table didn't end up on the truck. A lot of the couches look used with sunken in seating cushions, dirty, or scratched up. And, as you're browsing our collection, be assured that you're only looking at hand-vetted, designer-grade items. I have always had good experience visiting this store but not tonight. She greeted me back. Thanks RH! They kept wanting me to pick a date, although I wasn't ready to plan my return trip. Devyn Tufted Leather Storage Daybed - Oak $4329.0 - $8449.0 Regular $3246.0 - $6336.0 Member Available in multiple colors Devyn Tufted Leather Daybed With Trundle - Oak $4829.0 - $8079.0 Regular $3621.0 - $6059.0 Member Available in multiple colors Annika Upholstered Daybed $3819.0 - $5219.0 Regular I didn't hate any of it, it just was exactly what I had asked to avoid. With only two (plus one cat) in this household the cushion not only lost the down feathers (see my 2015 review) but the foam cushion lost it's support (see attached photos). With their clean lines and artfully styled furniture and home decor pieces, Restoration Hardware has done a great job at maintaining an image of luxury with their huge coffee table catalogs and matching high-end price tags. Style has no bearing on the structure or materials. I called today instead and UPS is picking them up. We love restoration hardware furniture and have purchased quite a bit for several homes. What is wrong with us for buying it without being certain. Upon receiving the third sofa/chaise several weeks again (November 2019), the chaise still had the seam and I refused delivery. I sort of half heartedly explained the situation, sort of expecting the same lack of interest in response, but was very pleased to see that she was different, better. Well.Upon waxing the stools (Which took 3 hrs. No thanks. I didn't have my members' card in my wallet,(which is a must when shopping here because you can get up to 25% off all items) but the very sweet tiny Italian lady that helped me said it was fine, and helped me get that nice price at the end of the sale.

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