Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Engineer said there must have been a line fault. 30-05-2020 Try switching your device off and on. It will save time if you can try these first before calling us. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? Need to know more about your BT hub lights in general? Is this for ADSL BB or Fibre? Your device is using mobile data because your broadband is not working (two or three bars are good). How does the speed test look? Open your web browser and visit http://btbusinesshub.home/. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. 19h00. Has your broadband been activated? Look for a tab that says disconnect and click on it. Your Hub will restart and the Power light will glow steady blue. Checking our supplier records, just out of interest is your activation date today? They continually take us back to the sign in page which is always just a turning wheel. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on Any help very much appreciated. Click on your model of Hub to find out what the lights mean. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Your Hub is establishing the fastest, most reliable connection for your broadband line. The light will turn steady blue when your Hub is ready. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. All the lights will flash and turn blue. Check you can make a phone call and that there's no noise on the line. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . (Instructions for an Android device are here.). Open a new web browser window and follow the on-screen help wizard to get connected. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. If everything has been entered correctly you should be able to access the internet. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. 17h47. Simply touch the power button to wake it back up. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. The light will turn blue when your Hub is ready. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. The Hub is attempting to connect to a device via WPS. Connect a device to your Hub using a cable or wi-fi. Try moving Hybrid Connect. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? 11:33 PM. Hub is connected to broadband but can't connect to the Internet. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. Wait a couple of minutes for it to start. If it's disconnected, click connect. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. If I hotspot from a phone I can get internet on all devices. 30-12-2016 This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? BT Hub Lights Guide. 22h19. These are the basics to what your hub lights mean. Ah ok. Can you try this guide to see if it helps? Flashing purple means the hub isn't connected to the internet. If it's flashing red, it didn't connect - give it a couple of minutes and try again. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. Hope this helps you. Make sure your Mini Hub is turned on and charged up or plugged in. Do you get a dial tone? I have this exact problem. It is odd the hub blue light is on? The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If it stays green, turn your Hub off and on again. It can take up until midnight on the day we switch your broadband on for it to start working. how to cancel BT Broadbandand find the The default setting is to merge the two together so you see only one network name. If it's still not working contact BT. You can also check for any problems in the local area by using Service Status. Check the broadband lights status section in this table. 22h52, Stats show you are connected to the internet, on Press the Restart button on the back of your Hub. Your Mini Hub is designed to conserve power whenever possible. One way to check this is by connecting your Hub to your test socket. Restart your device, and if the light is still red, contact us. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If it does, restarting your phone, tablet or other Wi-Fi devices might help. Thanks, on Get more information on BT Power Save mode. Select your hub from the options below to see what they mean. when you dial 1470 17070? Check all of your cables are plugged in correctly. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If it's still red your Hub might be faulty. CloudFlare DNS is free, fast and seems to respect privacy. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. 1:43 PM Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? If you need to disable this, follow these steps in reverse. When you first plug in your hub, it'll take about four minutes to synchronise. Step 2: Click on Wi-Fi. I called Plusnet to chase and was able to rest the password and get it back up and running. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Check the broadband cable. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. Thanks for the reply. And if the problems cant be fixedheres Any joy? So, grab another device and see if the issues are the same on that. This will tell us at which stage EE have got to. Purple: The Super Hub is in modem mode. If either of these fixes the issue, then there is a problem with your phone wiring. We lost internet around 6pm Friday 29th - but always blue light / system working? Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. How do I create a wireless connection to my BT Business Hub 3 using WPS? The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. The test socket is your main socket. That is also showing a blue light but no internet on all devices. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. Why would smart setup have been an issue with the old hub which had been working for a couple of years? The light will turn steady blue when your Hub is ready. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Connect a device to your Hub using a cable or wi-fi. If you need extra support watch the video below. Re: Blue light but no wifi or internet connection. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. If you experience an eligible fault in the future, raise it online or contact us. 16h24. 16h54. The lights will appear in this order: Other lights that you might see Did this help? It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. - edited Broadband needs a working phone line. 2022 All still working ok. Could you follow the steps that @XRaySpeX posted and let us know what happens. Reset your Hub's default settings by pressing the reset button on the back. If it's flashing red, you didn't connect. Don't forget to check your microfilter if you have one. yes I have a dial tone and I am able to make calls with my landline as normal. Connect a device to your Hub using a cable or wi-fi. on Here is the info - thanks for any help on this everyone. Your broadband username or password is wrong, and your Hub can't connect. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. First, try resetting your router to its default settings. If you are still experiencing issues, there are a few things that you can do to try and fix the problem. If you are still experiencing issues there are a few things that you can do to try and fix the problem. Turn your Hub on and off using the power button and wait a moment. 31-03-2020 My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode Find your broadband network login details. Your device is not paired to your hub. Try a few different spots around your house to find the best 4G signal. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. My router has a blue light but can't get any internet on pc or mobile. Monthly cost changed on Tuesday - no internet since then! Wait for the blue light. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. 23h08. Just unplug the power cable, wait a few seconds and plug it back in.) Wait a couple of minutes for the Power light to glow blue. If I hotspot from a phone I can get internet on all devices. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . Press and release your Hub's Restart button. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. Take a look at our suggestions below. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 If it's red after this use the Contact us link at the bottom of the page. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. This doesn't affect our editorial independence. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 The light will turn steady blue when your Hub is ready. And the Mini Hub will also work over a 3G signal. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. 31-05-2020 Give it at least three minutes to connect. Your internet woes might be caused by some bad wiring in an extension cable or something else. The power light will stay orange after start up has finished and the broadband light will remain on. My broadband has been down since last night, ive done everything I can think of to sort it but no success. Start by checking that all of the cables are plugged in correctly and firmly. The pink light has other reasons for flashing. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. make sure your device is connected to the WiFi network. Orange light. Your device cannot connect. Do not report it as a broadband fault - you will go round in circles. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. If so, then you're (temporarily) sorted. It has five antennae and uses four Giga ethernet connections. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean?

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