Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Glad you solved the problem! This way, I can take a deeper look. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Configure a named credential and remote site according to the specifications outlined in the business requirements. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Hope this solves it for you too. We can't find the 'Customer Case Team' role. This thing is just hosed and I'm only on #2. I'm chasing my own tail. Luckily, the macros module was very fresh in my mind. The error message is so cryptic that it's hard to troubleshoot the issue. If you are short on time, start around the 20 minute mark. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. R&D, A project with Daddy: My favorite daily process! I am getting this below error. Don't be worried if you are updating several page layouts plus the console app. Ensure you create the Cloudy Weather Resolution automated action. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Ask Question Asked 2 years, 8 months ago. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. (Hint- search in setup for "support process". This worked for me. You, my amazing reader, get more than tips for a Salesforce Superbadge. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. It's easy to miss. Intermediate case users can access both lists of cases. Ensure you set up the routing for Advanced Cases properly. I'm working on the Service Cloud super badge and the error below is driving me nuts! One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Excellent article and with lots of information. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Thanks. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Right now he' taking a nap.so I'm off to edit some reports! Ensure you create 'Billing Topics' for Knowledge." Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Could you share a bit more details on what you have done for this step? When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Glad you figured it out! I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. * Able to be used on a profile level? Well occasionally send you account related emails. This is where you start building out the ability to manage support levels. (Not the "standard platform user", just "standard user"). Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Trying new things- my baby brother practiced crawling through a tunnel. I am the Trailhead Baby! If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. I have both Email to Case and On Demand Service enabled on the Email to Case page. I am stuck on challenge 5. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. You also get personal insight into the life of a Trailhead Baby! I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Something is blocking the challenge checker from fully running. E.g. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. I think it must have taken some time to register that I updated the values or something?!?!? Below are tips and gotchas for each report / dashboard. I have created data categories and Subcategories and have activated.But have issue with the above error. Hi fixed it. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Wait 24 hours then re-create the process. Review the steps to create the 'Cloud Technical Team Support Process'.". If you are still stuck after that, leave a comment with some more details and I'll take a look. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Appreciate any help. No. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. I really learned a lot here. It is now working. I learned so much doing it. Thank you for your time and response. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Hyatt Place New Taipei City Xinzhuang. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Yes! But I have successfully created this service console in my playground. Any help would be greatly appreciated. Hi Trailhead Baby, I'm losing my mind here. Any ideas that can help me? I even tried to create a new playground and start over (that only made things wose). Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. For example, Basic vs Premier support. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I got it figured out. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Hi I am stuck in challenge 6. We recommend using a new Developer Edition (DE) to check this challenge. "This is a standard app. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Ensure Agents have access to Knowledge when viewing a Case. Tonight's challenge involves the creation of two processes. Is there an "email template" in the "email template" object? We recommend using a new Developer Edition (DE) to check this challenge. Error: "We can't find the Entitlement Name in the System Administrator Profile. I was very impressed by this post, this site has always been pleasant news. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Hello Trailhead Baby! THANK YOU! I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. I'm sure it's something little! Keep working, great job i believe you should like my post home care specialists. When you start a create a new report, simply click to start with a clean screen. Remember you can only have one assignment rule per object and the instructions specify two routes. Service Cloud Specialist Superbadge Challenge 2 Question. I don't know what else to try. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Empty the recycling bin. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. These are instructions on the types of rules you need to make. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Excellent statistics for your blog, thanks for taking the time to proportion with us. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. No. Still not sure what Im talking about? i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Case organizers think about the language. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. The macro itself is working fine. Thanks @ Tarik, the directions states to create two roles, which I did. But not able to finish this challenge . Does this match the requirements? I have named and renamed it (Over and over and over). 1 is checked that should not be checked. I didn't change anything and retried the "Check Challenge" just now and it worked. If you can not, I'd look around at permissions. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. This comment has been removed by the author. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Something a little odd- Have you added the chatter feed/publisher to the layout? This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Usually this is due to some pre-existing configuration or code in the challenge Org. The solution? I've no clue what more I need to do to complete this challenge. I'd just give it 24 hours then recheck the challenge. hours of inactivity vs hours of being created. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Look at the page layout and enable knowledge. Note the filter. Create the Cloudy Technical Team support process! What can I attach to help diagnose what I am still missing? Any advice?Thanks in advance! Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. New Profile button, instead of hitting the Clone button on the Technical profile page. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . I am not intending to give out the answers, just a little bit of a nudge. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Tried it all, from custom : support profile to standard user, even admin. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Any hlp? Does somebody have a thought? A support process is similar - different stages apply to each process. Thanks! Thank you SO MUCH. Think of this like a Sales Process. where you have opportunity stages associated with the process. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Trailhead Baby, THANK YOU SO MUCH!. You will need it. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? At last count, there are 81 Salesforce Trailhead projects for developers. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. If you haven't taken the Onmi Channel module yet, now is a good time! http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Yes you do. @Joy.. Can you please share the solution ?r. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. I removed those and then the trailheadapproval was there. Ensure you create the Cloudy Weather Resolution automated action. (I am totally stuck on a CPQ superbadge right now on the last step!). Knowledge Basics for Lightning Experience. Thanks so much for responding. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. I just finished the superbadge. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. The challenge says "add the option for agents to compose emails within the console while looking at a case". and me too!! Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Ensure you group report results correctly. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. I dont see any check box under layout properties of Knowledge. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Ensure you select the correct Chart format." Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. I was creating 'wrong queue' queue . All reactions. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. R&D, A project with Daddy: My favorite daily process! Already on GitHub? Add to Favorites. Are you sure it is about that? Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. @MM - thanks for your time. I hope that you feel inspired. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. You signed in with another tab or window. hmmm It has been a while, but I believe that just the "standard" profile is what you need. I have created also both categories. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. I did add the things mentioned automated action in macro. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. The worst error! Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. privacy statement. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Yes! The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. The key word is "rename." Help with Superbadge Service Cloud Specialist step 4. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Ensure you group report results correctly. Thanks a lot because I asked SF support and got this answer which did not help me much. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. I am not sure whether its correct or not. The custom email button I made was visible instead but was not approved by the Trailhead check. Would you like to share a few more details on how you currently have things set up? Alas, fingers crossed for the next challenges. What should I do? Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Challenge 4 Case Routing. Any clues as to what I might be missing? Did it help? Did you create a new console? Rated Accounts by State The record count for state and account rating are automatically added. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Was this badge FUN or what?! Hello, Thanks for your feedback. Tnx, hmmmm What you have sounds correct. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. And of course, I just tested the challenge 4 again and I passed! Trailhead Baby any idea? Thanks!!! I have finally managed to get through this stage. You cannot customize its label or logo". Did it help? Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Do share more like this. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. But I didn't complete it. Is knowledge.* On the lightning page layout? I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. ", There are two options for email to case. Tonight's challenge involves the creation of two processes. to your account. I hope that you feel inspired. advanced apex specialist superbadge solution. Hi All,I am currently stuck at challenge 4. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up?

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