How do I change the email address on my account? CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. 1. Get the latest product reviews, money-saving tips and more. When our tickets were not provided they refused to provide a refund . The. According to the consumer group Which?, Viagogo's terms and conditions say . They take your money and have no way to ensure you get the tickets. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 6.7 Third Party Information. We take no responsibility for such issues. We will also add sales or value added tax on our fees as applicable. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. We do not control the information provided by other users which is made available through the Site. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. They rush you and make their websites look just enough like they could be official ticket sellers. Can I buy tickets that are personalised with someone else's name on them? To share your thoughts or ask a question, visit the CHOICE Community forum. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Save. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. 2.3 Username and Password. THEY ARE SCAMMER! 7.1 Ownership of Intellectual Property. I'm Travelling - where and when will I receive my tickets? In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Additional information can be found in our FAQs and on the ticket details pages. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. Why do my tickets have someone elses name on them? Read more: South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. To register, You must provide your real name, address, phone number, and email address. viagogo AG is registered in Switzerland, Company No. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. We endeavour to rearrange delivery with the customer or arrange a collection point. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. It didn't. Until recently, the final cost price of a ticket . Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. Yes! 3.3 Laws and Regulations. Provide lots of information and make a claim for a refund. You also agree not to separately contact the Buyer at any time for any reason. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. To sell tickets, a Seller lists the tickets in the Site database. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. From the actions menu, select the 'Request Refund' option. Anti-ticket-touting campaigners the FanFair Alliance . Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. The ACCC has also advised consumers to steer clear of Viagogo. you might incur adebt to the Commonwealth. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. But the messaging in small letters at the very top of the screen is easy to miss. 3. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. I understand the answer but I dont like it. If this is also unsuccessful We will not offer a refund. They often process refunds if requested. Tickets may be substituted with comparable or better seat locations without the Buyers approval. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. 3.4 Indemnity. If tickets are not consecutive, then the Seller must create a separate listing. viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. 6.1 No Warranty. Welcome to viagogo's online ticket exchange (the "Site"). The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. 2.1 Requirements. Try to get in touch with the reseller for a refund. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. 2.4 Listing. 6.2 Waiver of Consequential Damages; Liability Limit. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Contact Viagogo directly - raise a complaint & request a full refund. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. We care about accuracy. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Viagogo will never pay you after you sold your tickets and you can never get back your money. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. For more information check the Skilling Australians Fund Levy information at Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. Original price eur159!!!!! As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. Here are our four CHOICE tips for safe ticket buying. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. South Australia's Consumer . viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. However, Moody's Investors Service reported yesterday that Baker's . 2.14 Substituted Seat Locations. 7.3 Additional Policies. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. 198.54.123.248 We may also first deduct any amount you owe us from any amount we owe you. 6.4 Release. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. Read more: What are the viagogo Terms and Conditions? Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. I haven't received an email confirming my order. This could be a tough call for many internet shoppers. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. Can I pick up my tickets instead of having them shipped? "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising And the original face value of our tickets was nowhere to be found on the site. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Hello has anyone had a successful outcome from viagogo through paypal. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. 2.15 Claims under the viagogo Guarantee. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. We often link to other websites, but we can't be responsible for their content. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. My event is cancelled or postponed - What do I do? It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. 2.7 Payment Authorization. ! In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. It has been fined in Italy and . 2.16 Season Cards. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Instead, try searching for the official website of the band or venue. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. To post a ticket for sale on viagogo You must first register with the Site. 5.3 Disclosure of Information. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. 1.2 Ticketing Exchange. Viagogo ranks 177th among Tickets sites. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. 6.5 Tax Indemnity. Minister for Small Business. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. FanFair Alliance - Ever get the feeling you've been cheated? "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. 3.2 Other Information. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia We will not allow You to buy or sell tickets before You have registered with Us. Your IP: Viagogo will never pay you after you sold your tickets and you can never get back your money. This may limit your ability to be grantedanother visa. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. The action you just performed triggered the security solution. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. When you do an internet search, do not use the word tickets. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act.

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