. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. 404-848-5000 . Wheelchair brakes must always be locked while on the lift. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. MARTA reserves the right to limit the number of replacements. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. Customer Service. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. 6. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. Simply tap your card on the Breeze target wherever your riding. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Solicitation or selling goods or services without the express permission is prohibited. Door to Door Assistance is available upon requests (see pages 5 - 6). Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. Customer Service. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. MARTA Mobility. The goal: make life simpler for all our employees. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. Riders' Advisory Council; MARTA HOPE Program; . Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Vehicle number and operators name, if applicable If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. TDD or FIRS: 1-800-877-8339 Customers must have correct fare immediately upon boarding in order to ride. Subscription service can be suspended for a maximum of thirty (30) days. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. 3. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. It is the operators responsibility to ensure that mobility aids are safely secured. Riders' Advisory Council; . Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. 2. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Please contact The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: University Program. that the online Mobility application is currently unavailable. If you were issued a permanent card, your eligibility expires three years from the date of issue. Atlanta, GA 30303, MARTA Headquarters Building for any inconvenience. Administering medication is the customers responsibility. You can also load stored value (cash) at the cost of $1 per trip. Mobility Operators do not provide services that exceed door-to-door assistance. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. Travel Companions are subject to the regular MARTA Mobility fare. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). MARTA Mobility Customer entering through Rail Station fare gate The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Police (Non-Emergency) 404-848-4900. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. 404-848-5826. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. The application allows for the following online: Employees can view and update personal information, submit . 2. Customers with schedules that require frequent changes are not eligible for subscription service. The application allows for the following online: Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . It is strongly recommended that a customer using a manual wheelchair have attached footrests. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. Exact addresses of both the origin and destination. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. Rail stations have both elevators and escalators. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Please indicate if no return trip is necessary. Everybody needs their own. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. 404-848-5826. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. MARTA Customer Experience. Lost Item Inquiry Formfor lost items.

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