That is assuming the item is truly Not as Described. See details. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. Sellers accept the majority of the risk when choosing to sell here. If you want to start your own business, the reseller business model can be a great place to start. See our page on, Would you like us to help with an open return request? This months episode of the eBay Seller Spotlight podcast is live! Regardless of the outcome, will the buyer be able to leave negative feedback? Research your model before purchasing this because there will be no returns for buying the wrong item. Make a point to take action on your listings to avoid unwanted returns. Time to research other selling websites, I guess. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Enter a return merchandise authorization number, if you use them. But the seller should communicate with you. So what do you do when a buyer says item not as described? This is a win win for both of us. It may only be used to recoup losses when an item is returned used or damaged. Please read the rules Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. What does the eBay Money Back Guarantee cover? It was an auction that I won. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. where! If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Do you have to accept returns to sell on eBay? If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. Offer customers 30 day refund policy because EBay is always going to side with customers. Select the percent you want to deduct from the refund amount. Not to do partial returns One buyer in particular contacted me asking for a partial refund for an item that he received damaged. For more information, see our Condition of returned items policy. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. The seller will also pay for return shipping. Your email address will not be published. (oh and that happened b.c ppl would send it back stating wrong size). The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Shipping has definitely been delayed with everything going on. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. For example, you may haveopted to automatically accept return requests. This is a good option for low-value items. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. What if the seller doesn't offer returns? If it is a lame reason (and sometimes it is! 01-08-2020 See how to check the status of your return. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. No. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. Research your model before purchasing this because there will be no returns for buying the wrong item. Here you can discuss all things shipping with other members. There are two categories of return requests from customers: 1. 3. eBay will review your case and get back to you within 48 hours. Accept the return:The buyer will send the item back to you for a full refund. Disclaimer. Take a front, back, side, and inside view of your item. You believe that it was exactly as described. Be accurate in your listings, it will save you money and a headache in the long run! This was one of those times I was pretty happy I had taken photographs while I was packing it. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. Your eBay buyer claimed the item was not as described. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. You won't be able to re-open the request once it's closed. 09:32 AM If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. There's no way around losing an Item Not As Described case. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. You can choose whether to accept returns if a buyer changes their mind about a purchase. Learn the fundamental steps for running an eBay business. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. The seller covers the cost of the return. It sucks , but ebay says its your fault and buyers can return for an reason. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. Youll hear from us within 48 hours. - edited Many buyers only make purchases from sellers that offer a returns policy. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? Message 3 of 7 latest reply 1 Helpful Read our most popular questions and answers about handling return requests from your buyers. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. In this case, I just try to do damage control. Refunds go back to your original payment method and are typically available within 3-5 business days. Some people think private sellers have to accept returns and this is just not the case. If the buyer is responsible, choose your return address from the dropdown menu. This is a good option for low-value items. Read theSeller protections policyto find out how to qualify to issue partial refunds. Still, it wouldn't really matter what you put in the description. 07-05-2020 If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! This may sound like overkill to you, but stay with me while I explain! . Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Check out our FREE intro Workshop! Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Copyright 1995-2023 eBay Inc. All Rights Reserved. Do not give a refund without getting the item back! Buyers can always submit a return request, even if your returns policy says you don't accept returns. Its to protect myself from the buyer! If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. Often times, they will say something that was clearly stated in my listing. You can chat with other sellers about anything to do with running a business on eBay. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). Select. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. I have maintained a 100% seller rating for years. They will just accept that they are not covered and walk away. I have been selling on eBay for 23 years and I do not accept returns and never have. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. We have several policies built into our business model that protect us from having to return items. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. Your item didn't match the listing, or it arrived faulty or damaged. Before you can send an item back to the seller, youneed to start a return. Here is a box that was shipped with FedEx. This will help make you a top seller and keep money in your pocket! You do not have to offer returns or refunds on your items either. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. The eBay Resolution Centre is at the bottom of this page. eBay Business Equipment Purchase Protection. You might be asking, Do private sellers have to accept returns? The answer is No. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. Escalate to eBay if you don't reach a resolution within 3 business days. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. My desire is that they get more than they are expecting! You can even notate it in your description when you list anything that might be wrong with the item. You have 3 business days to respond to the request and resolve the buyer's issue. Select your reason for the return and enter a comment about why you're returning it. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. I dont have to pay to get the item back and the person is happy because I resolved their problem. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. You dont need a special printer or self-adhesive labels when printing return shipping labels. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. You can also open your Returns dashboard and select View return details from beside the item. You can also find more information in our full article below. Here's how to print an eBay return shipping label: Go to Purchase history . There are several ways you can send an item back to the seller. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. 1. 1. That does not mean that you will automatically have to accept a return and refund their money if you get a request.

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