Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. U.S. Immigration . And, to get it back, its an hour on hold, and three to five business days.. Imagine you want to take a trip on SMART that costs $5.50. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. We also offer special discounts for children and military personnel. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Email: FanAssist@Clippers.com. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Your session is about to expire due to inactivity. For Andriod phones, you may need the move your phone around. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. You will still need to use your plastic Clipper card for this. Purchase at various retail locations , including BART and Walgreens. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? We will automatically send a declined payment notice to the email address in your Clipper account. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. Yes. An email notification will be sent out 7 days prior to travel as a reminder for check-in. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Includes travel to any of our destinations with activities or hotel stay or both. Please learn more about traveling with pets. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. The RTC Clipper card is a photo identification card. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. Bicycles are stored on the outside deck subject to the elements. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. Learn more about Clipper on your phone. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Key Clipper information translated to Chinese. Can I get a card at an airport? I loaded value online, but when I tried to use my card, it wasnt there. We offer a variety of discounts as outlined here. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. Choose an Option to Begin Planning Your Trip. Seating class changes between Standard and Premium seating will require agent assistance. We do not accept cash, checks or debit cards requiring a PIN. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. The Google Privacy Policy and Terms of Service apply. Once you set up Auto-Reload, we need to confirm your payment method is valid. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. If you have a monthly pass, it will obviously expire at the end of the month. There's no need to open an app. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. Was I supposed to activate it somewhere? How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? But if a customer already has value on his/her card, that value should not be removed. If you hear two beeps, your value is low. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. "It's overwhelmed our ability to process the applications." View vessel seating chart for San Juan Clipper. How do I add value to a Clipper card on my phone? Visit clippercard.com and buy online. You will need to use this new email address the next time you log in to your Clipper account. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. For more information, visit Sales and Service Locations. #16 of 92 Boat Tours & Water Sports in Seattle. redditads Promoted Interested in gaining a new perspective on things? If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Select machines accept credit and debit cards. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. Limited-use tickets are not available on phones. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Robbins parking lot locations are also available for overnight parking. Visit Us Get an adult, Youth or Senior Clipper card Discounts; Where to Use; Follow. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. What happened to my order? Discounts; Where to Use; Locations . Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. It currently shows I have the amount in the pending passes area but shows I have it in cash value. YES! See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. Transit Agency Tips. BART. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. Set up is easy and can be done on the spot or in advance while you are at home. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. You will need to use this new email address the next time you log in to your online account. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Phone. Please plan accordingly and allow sufficient time. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. Check out our sample Victoria Clipper V gift shop menu. Loading Value and Automatic reloading. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. It still says my trip is in progress, any way to cancel this? What happens if I tag on, but I change my mind? You can use our automated phone service 24/7 to check balances and pass expiration dates. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). Reddit and its partners use cookies and similar technologies to provide you with a better experience. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. After we collect payment, we will send you an email confirming this. Be sure to review the paper ticket fare chart at the station. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. Contact your programs administrator for instructions on replacing a card. TDD/TTY: 711 or 800.735.2929. For a quicker response, we strongly recommend reaching out via our contact us form. Includes one-way or round trip travel via the Clipper ferry. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. Should you want to change your booking in any capacity, a $15 USD fee will be charged. The garage offers parking forONLY $10 per calendar day! You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Both discount and regular Clipper cards can be ordered and managed online. All guests are welcome to use the top outside viewing deck as desired during our trips. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. The tag will not register if you place your device or card too low or high on the screen. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. The terminal is located on Alaskan Way at Pier 69. Make sure you always have a current email address on file. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. However, you will need to register your card as part of the process, if you havent already done so. Please visit theUS Homeland Security websitefor more information. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations.

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