So they foreclosed, but my house didnt sale on the court house steps, and they didnt give me a chance to redeem had I been able to. They do NOT want to resolve anything. Complainer received help from the federal government My husband and I brought a property on 9 September 2021 which was sold to Selene Financing who has been the lender for years on another property that we have owned for a while. BOA said they sold my note. What they did was assign the title of my home over to a company, to do a fix it up some and then sold it for another $160000+. Popular Searches. Thats all I can say in this forum. http://www.fema.gov/ I don't see that Selena Finance will have this option and that disappoints me. Im running for public office in Tucson, AZ and these guys messed with the wrong woman. They have a pretty uncaring attitude. Save my name, email, and website in this browser for the next time I comment. Its affordable and reliable. This destroyed both out credit and since we had been reported we were unable to refinance. This will surely increase the credibility of your complaint. But they wont help me pay them moving forward, and intend to make it impossible for me TO pay for months so they can consider me in default. I hope there is a class action suit on this company, But I doubt it will happen. We have never been late on a payment for our mortgage, car, etc. Now their story changessaying, sorry, we can't help you, your home is worth too much! Selene Finance LP has unscrupulous and deceptive practices. Selene Finance is full of deception and falisifing promises. All I can say is I would like to join class action suit. Marked my payment late despite asking for additional time. Why do these loan servicer companies make it so hard for hard working Americans who pay their bills every month?! 27 comments I had to file Chapter 13 in order to avoid foreclosure at no fault of mine. The kicker is that we are both over 50 years young. I am the lady that has lived in my home 32 years paid $46,000.00 and now owe 51,000. Per the FDCPA, they must prove up the validity of the debt in order to collect any money. My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint" where we review a complaint and how to tackle it successfully. Share your photos and videos with others to prove the truth of your words. Selene Author August 29, 2022 Blog The State of Post-pandemic Loss Mitigation Facing Servicers According to a report released by the Federal Reserve Bank of Philadelphia, around 2.15 million mortgages were in forbearance or past due as of April 7, 2022. BBB does not endorse this company. And one day in 2016 I got a call from Selene stating they were unable to obtain the loan modification information and approval from Bank Of America and that I needed to call BOA and obtain it for them or they were going foreclose regardless that I had made payments on time without fail to them for the past year. Oh my goodness! I was under forbearance with my old mortgage company. They owe me money from loosening cashed payments and messing up my credit report while I purposely made payments to them every month even when they said I didnt have to until the modification was in place. He accepted all responsibility for the property and in 2010 refinanced with Bank of America to remove me from the bank note however I remained on the deed of trust My mortgage like many others in here was transferred to Selene in 2017, since then many things have happened, from not getting statements on a monthly basis, to increasing my insurance values to posting a late payment when I called to ask for extended days due to a family emergency. Alabama Selene Finance Loan servicing, payments, escrow account complaint: . I called for what was due on my account then called 3 weeks later and it was almost $5000 more. With that said, you do have rights and by simply understanding them and knowing how to exercise them, you can hold Selene Finance accountable for their actions. Selene works with impunity in New Jersey. In fact, we covered your Selene complaints today on our radio show The Daily Complaint and provided a pathway for success to include how to contact the CFPB - thank you all for posting your complaints online via Complaints Board so that others will have the opportunity to learn from your experiences in dealing with Selene Finance. This complaint was posted by a verified customer. Headquartered in Houston, Texas, Selene Finance is a residential mortgage company with strong experience in all aspects of mortgage loan servicing. I would like to know what information I need to get started on this class action lawsuit. I mailed a check # 988 to Selene Finance in the amount of $1338.78 in 01/21. WTH they told me interest. At best Selene is a poorly run company. SELENE FINANCE LP PREAUTHORIZED AUTOMATIC CLEARING HOUSE (ACH) DEBITS AGREEMENT (DIRECT WITHDRAWAL) Borrower Name Co-Borrower Name Property Address Phone City, State, Zip Selene Loan # The undersigned hereby authorizes Selene Finance LP ("Selene") to initiate electronic transfers from my please call me to discuss. ), A rewarding and positive experience through our dedicated employees, Creative solutions to address your mortgage needs. Mortgage interest rate moved from 4% to 18% overnight - wrong!! The Selene finance class action lawsuit is an opportunity to obtain compensation for those who have become victims of fraudulent settlement loans that were not offered at all. THEY WANT OUR PROPERTY. My bank gave it back to me and they filed it with Selene to get their money back. Mortgagor: Anthony Dippolito It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. Hello distressed Selene Finance mortgage holders, I was behind a few months but had made an october payment to selene and told them I was going to catch up on 2 payments in december with 2 transactions. I'm losing everthing after my dad passed away on February 5, 2022. They do this to me every year for the last 6 years. According to the recent statement I received from them on January 31 2022 Im due for 6 payments which are absolutely wrong according to the loan modification offer, I have sent numerous emails with photos of the documentation to them on top of phone calls inquiring about my account getting updated the response is always we are in receipt of the documentation and we have to honor that offer , I havent received any returned communication from them at all. Financial planner in West Deptford Township, New Jersey. Everyone here needs to file with the: The case status is Pending - Other Pending. Selene Finance LLC. Sent them over 10, 000 they wanted to stop foreclosure for being 3 months behind on house payments of $650 each. It was ordered to pay its clients for the balance amount of the original loans plus legal fees and costs. This payment was unauthorized and shall be returned. You can absolutely hold Selene Finance accountable for their actions while obtaining the mortgage solutions that you are seeking without a legal battle but there is always small claims court if you must battle legally (a minimal outlay of cash versus an attorney and doesnt require an attorney). When I called Selene to ask why they were trying to take all this money from me, the individual i spoke to was extrememly rude and huffed in aggravation, and even mumbled ### at one point. Carol Delsonno. Had a fire in 2017 and they took all but about a tenth of the money. Good Morning, My home is facing foreclosure. Also got the Flagstar letter. Finally, a rude young man didnt want to talk to me and suggested I mail my documents to them, certified return receipt. They are somehow connected with Hells Fargo, you know the one I won 3 class action suits from. They ignores federal, I would and need to join selene lawsuit. On the last page of the letter it had these payments dates 12/01/2020, 01/01/2021, 02/01/2020, 03/01/2021 in the amount of $1338.78 for each month suspense. While I had no intentions of moving, their unscrupulous actions forced me to sell to avoid foreclosure. Why don't I refinance, You ask. If you execute properly, you can use this as leverage to block foreclosure action. Fax us at (866) 926-5498. Additionally, they no longer answer the phone. I have been sending an additional 1000.00 a month to be applied as additional principal on my mortgage. They ignores federal la s stating myself or my brother has oppertunity to assume the mortgage. I also noticed when they pay plaintiffs on a class action suit they use Rush, Consulting. I tried reaching out to Step forward Michigan and was denied because I did not have a life changing event happen to me (hardship). please add me to class act sui Identify misspellings in crafted communications (e.g., company name, etc. Email us at LoanResolution@SeleneFinance.com. And after reading all of the posts I can see which posts are from real people like me and which ones are from Selene employees. I am extraordinarily nervous! Contact please. They then had the loan manager through another company after the, Yes I am a victim as well .I have been going through hell for a year with them . Consumer payments were going to bankruptcy order. Why is it so difficult to make a house payment? Fitch does not publicly rate Selene Holdings, LLP's credit and financial strength. I called them and they were adamant that they did not even though my bank verified this. Now here it is 2022, we're $35,000 in the arrears. Im sorry to hear this. After over 5 miserable years with Selene Finance, a 2 year long forebearance, a ridiculous loan modification, and inevitable foreclosure and eviction I felt the need for this website. I signed the loan modification as a borrower and a mortgage borrower. The supervisors and managers was overworked because there was not enough of . Our servicing strategy is designed to reduce, mitigate, or eliminate loss exposure while maximizing cash flow. - Was first told it was mailed to us and that we cashed the check. It pains me that you have fallen victim to the illegal, unfair, deceptive and abusive acts and practices of Selene but I commend you for stating then sharing your grief with Selene and other customers in order to assert your consumer and constitutional rights! I had a bank of america loan transferred to selene finance. Not a penny of our payments goes to principal. THEY WILL GET WHAT IS COMING TO THEM. Have not been able to get a list of creditors they claim were paid. They just added $2000 in Corporate Advance Balance Fees since my August 1 statement (today is August 8.) Contact Information. I mailed my payment to them and enclosed my flagstar coupon so they could cross reference. Insurance Grace Period: A period of time after the premium due date in which a policyholder is able to make a premium payment without the insurance policy coverage lapsing. and settle the claims of those who actually qualified for loan modification. I tried to get numerous loan mods through. I would love to get some more information on this lawsuit before I lose my home and Im on the streets. How can we find a reputable lawyer to file a class action? Please help!! The debt collectors like ASC, SPS, SLS, Green Tree, Bayview, Caliber, Selene, Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated. Can someone please help me!! Owned and operated by some of the best known names in the industry, Selene Finance brings the power of its deep experience to customize loan servicing options for each homeowner. Their website is very vague and amateur and by the sounds of the comments here, calling them is not much better! Where do we start with this lawsuit. It was verbal. Feel free to call us at 877.297.7011 for free advice on this topic. Resolved. WOW - WHAT A GREAT COMPANY THIS IS GOING TO BE TO WORK WITH! Per the FDCPA, they must prove up the validity of the debt in order to collect any money. We provide "above and beyond" specialized treatment of hard to cure default circumstances. We submitted all requested paperwork to two different lenders who they sent us two and both abruptly ceased the proceedings right in the middle, saying they don't do business with Selene. qL]y~v3dqfkoH]( V)bNJjUP:EgaP Revenue. Click the Download arrow (near the Payment History tab), to download the . WOW, there are some truly unbelievable things that are occurring over there at Selene Finance and I am truly sorry to hear all that you have been put through at your expense. After the mortgage relief, I was assigned a lower mortgage and had a 3 month "try it" period of paying my mortgage at the lower rate. not enough originality. During this time, you may not be charged interest as long as you pay your balance in full by the due date. Texas . They are a nightmare. Please help!!! I'm very unhappy with Selene Finance, my loan was paid off and 19 days later they still haven't send me my escrow account check. Starting on Jan. 16th I started getting harrassing phone calls and letters in the mail about making my payment and was I in financial trouble. While I am sorry for the abuse that you all have suffered at the hands of Selene, it is not surprising as we have the unfortunate pleasure of dealing with Selene Finance in the past and they are anything but compliant with consumer rights laws and regulations as evidenced by your complaints above. Try to find a lawyer that specializes in representing banks in foreclosers, that's what I've got and he knows ALL THE TRICKS! (877) 735-3637 during the hours of Monday Thursday 8:00 am to 9:00 pm, CST and Friday 8:00 am to 5:00 pm, CST. Employee (Former Employee) - Dallas, TX - October 15, 2022. 9990 RICHMOND AVENUE STE 400 SOUTH HOUSTON, TX 77042; I asked for validation of these fees on June 28 and they have failed to respond. I have all evidence, statements, and inconsistent letters needed for a lawsuit. We suffered a hardship, then unemployment during COVID, and unbeknownst to us our house was auctioned. I felt that they should have informed us this would happen if we did this repayment plan because I never would have agreed to it especially since I didn't really need to. Upon doing this, we find out that Selene had been reporting us to the credit bureau as delinquent for November's payment. _f;h@OVT=Fl;Zr]ZfGsY^#-e\v7hY~%*n UKtWUE]BgY I tried their customer service number only to get " this number has been disconnected or no longer in service (20 times in a row - checking and rechecking the number). Been with Flagstar Bank for 5+ years, never had a problem and received the letter from Flagstar that my mortgage has been sold. I asked them why? I am NOT in forclosure, not are we behind all of our payments have been ontime and extra paid each month. New York, January 27, 2021 -- Moody's Investors Service ("Moody's") has affirmed the servicer quality (SQ) assessments for Selene Finance LP (Selene) at SQ3+ as a servicer of subprime and special servicer of residential mortgage loans. Create your signature and click Ok. Press Done. I have been in my home making on time payments since 2008. Selene Finance is a non bank mortgage servicer, essentially a debt collector. These fees are hidden and never mentioned during the loan modification negotiations between the borrower and the lender. Instead, they demanded that the borrower must pay an upfront fee to the company before the bank offers to negotiate a loan modification. 5. We are readily available to assist you with your mortgage needs now and in the future. Address: 100 Grove Rd #6, Thorofare, NJ 08086. Exactly on the first, even though payday doesn't always fall on the first; otherwise, late fees. I applied for the loan modification and was then denied and I have never received credit for the total amount I paid to Rushmore. They provide every excuse in the book.. Over all very unhappy with Selene.. Bertrand eric estrade. Almost every day I am on the phone with rude people from there. Desired outcome: I plan on filing another lawsuit against Selene they treat older homeowners very disgraceful. Good Luck to all and keep your reciepts, also helps to record the calls in case of a lawsuit. Hi all, Lawyers & Attorneys, please come fwd & help. They found my money in a limited escrow. Im paying 9 percent interest on a sixty thousand loan. Selene Finance Class Action Lawsuit. I am going to an attorney and start legal action. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. I got my letter a month ago and I have not heard anything from Selene. I am in the midst of this horrible experince and concerned about what will happen next. Selene Finance, is a strange run company & they will take advantage of those that lack appropriate knowledge with regards to their mortgages. It is rediculous the extremes the banks that we bailed out will go to, to defraud us some more with no conscquences,., I may give a try again anyone have there min #???? Do you have Power of Attorney on her accounts and Finances. They said my note was not escrowed which was incorrect. Your email address will not be published. I am also a victim! A forbearance is when a mortgage servicer or lender allows you to pause (suspend) or reduce your mortgage payments for a limited period of time. I made sure if they accept the payment even last day. my name be added in Class Action Lawsuit. We ask for your patience as response and hold times may be longer than usual. And because Selene is not an FHA lender, these loans are not eligible for the government's short re-fi program. Desired outcome: Required fields are marked *. I wont back down until they change or go out of business. Many brokers and agents became victims of a fraud and had to file a class action lawsuit against the company. At worst, Selens is a fraudulent and criminal company. Im not real savey on all this mortgage stuff i just make my payments and pray no one is ripping me off. Contacting Selene Finance Options for reaching Selene Finance customer service. Bertrand eric estrade. This is not a commitment to lend.Restrictions apply.Equal Housing Lender. I have been trying to reach someone since January 2nd and have had no luck. Arrived on the 14th at 12:50am. Worst company ever not sure why no one is investigating them for fraud and scammer customers. Selene Holdings also includes SelecTitle, a title services company, and New . Once they find out the actual equity in your home they bully and try to force those that don't understand their rights out of their home. I hope when someone they screwed over finds out they have a terminal disease they pack themselves up good and go to a Selene office and goes out with a bang. We've been with Flagstar for 5 years. We are also current on our loan. I see I missed a call from them but they didn't leave a message. All qualified applicants will receive consideration for employment without regard to race, color, religion,national origin, gender, physical or mental disability,sexual orientation, gender identity, marital status, veteran status, or any other status protected by federal, state or local law. Selene stated that the HAMP program was no longer available (I found out too late that they lied). They are no better than Fairbanks Capitol was. I let them know I had filled out all the paperwork for forbearance already or loan modification. - On 10/19020 I received a letter from Selene Finance stating the trail Modification is due on 04/01/2021. I have no idea where to go for help. In addition to charging the borrower, Selene finance also tried to charge fees to the broker and agent that were responsible for negotiating the original loan modifications. And I will pay my loan on the last day of the grace period EVERY month and when they call me I will treat them like ### and be a rude as possible to who ever calls me. And violating a chapter 7 discharge Rushmore loan management did. After reading these comments, I have to say I'm more than a little concerned. What should we expect from this case? 9990 Richmond Avenue, Suite 400 South. Try to find a lawyer that specializes in representing banks in foreclosers, that's what I've got and he knows ALL THE TRICKS! I think they are trying to avoid me to make me late so they can pull some of the crap that is listed above. I don't see any option for automatic monthly withdrawal. Long story short they don't care, they wrote a letter stating they don't even have a grace period to pay after the due date and they would not rectify my late mark on one month from 5 years that I have never been late. Our call center representatives are available to assist you at, You may also take advantage of our automated phone system for 24 hour access at, Additional COVID-19 information is available. They would not give me back the money. There are firm rules in place with regard to mortgage servicing and debt collection but you must know your rights in order to exercise your rights. So why did they take out another house payment on April 15th directly from our account? Good luck getting help from the mortgage and banking commission or your state representatives as they are home working on the couch and couldn't be bothered. The information from your prior servicer is being loaded into our system and thoroughly checked for accuracy to better serve you. She said I could skip November's payment to help me get ahead and the payment would be divided into three installments added to the next three normal monthly payments. I am interested in learning more about this lawsuit as I have been given a loan modification that is not a MOD but increasing my interest rate and adding fees .Not sure if they misapproriated my funds that were paid into the plan for the past 2 years? Selene Finance - fraud / not helping but taking, Selene Finance - Loan was sold to selene finance and they do not acknowledge the escrow account. The insurance company released 4 checks. His name was removed from the companys books, and he was no longer a member of the company, either. Same here. Rushmore sells it to selene finance like I have not pay them anything and I pay Rushmore loan management over70000 dollars wasnt accounted for when it went over to selene finance. Our credit has never been worse. The grace period, however, gives you until the 10th or the 15th to make a payment before you're considered late. After the lawsuit, Selene finance offered to settle the claims for only about one third of the total. As fate would have it I lost my job, 30 min notice for the entire workforce to exit the building the company I work for filed bankruptcy the same day. When the company learned that the original plan was to lower the rates of the loan from an average rate of around eleven percent to nearly three percent, this forced them to change the original plan to a plan that would charge the borrower even more money to make their loan modifications possible. Selene does not use text messages to request or collect payments from consumers. I would and need to join selene lawsuit. I was offered and approved a permanent loan modification in a letter from my previous mortgage servicer 3 days prior to Selene Finance on December 3rd, 2021, then on December 6th, 2021, they took over my mortgage. Selene finance is a private company based in Chicago. Also, I was trying to dispute $1371 they charged for insurance. www.TheDailyComplaint.com. When I called I was told to identify myself and ask why. We have battled Selene Finance and won with a forbearance agreement issues as well as other debt restructuring issues so just keep fighting until you get the solution that you are seeking. Because I own a manufactured home in the state of Texas and can't refi a manufactured home in this state. Access Your Account Visit Website. To add insult to injury, when the broker and agent to file a claim against Selene finance, they claim that the company failed to give them enough time to recover their lost fees. The Selene finance case involved claims of breach of contract, negligence, breach of fiduciary duty, and breach of warranty. I called next morning and asked a way to make payment. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. Two days later my bank informed me Selene was trying to take another $1150 out of my account. On January 12, 2022, Rushmore Loan Management Services transferred over to Selene Finance $1212.28 dollars from our escrow account to them. Karma is a ### Selene! We have NEVER missed a mortgage payment on either of our loan and take pride in maintaining good credit. In the beginning they make you feel all warm and fuzzy inside (Yes that would be you Kevin) making small talk, calling you all the time, and assure you that their goal is to place you in a more affordable mortagage when apparently their attempt is to do an appraisal to find out how much equity exists in your home. I have a huge problem with Selene Finance with a transfer from Rushmore Loan Management. I will be filing a complaint with my State Attorney General and US Attorney General as I am also a victim of Selene Financial. They are trying to push me into foreclosure.. TO ALL DISTRESSED HOMEOWNERS, Low and behold now that we have court on November 17, with acquisitions of criminal trespassing and and an eviction , my husbands record has been cleared. I refused it based on the fact that they could not promise a refi much less give details on condtions of refi. Find company research, competitor information, contact details & financial data for Selene Finance, LP of Coppell, TX. I was hit with a $75 late fee. That means there are a considerable number of borrowers Selene Author July 27, 2022 This is my fourth time fighting with them to get out of foreclosure because they take my payments and put them in Escrow even though I have a non escrow account. I routinely look for posts to answer in hopes that it will not only bring hope and optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks like Bank of America, Chase, Citi and Wells Fargo that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. All I was told was to send by moneygram from Walmart. They refunded me several months of payments and then started deducting them again. This case was filed in U.S. District Courts, Nevada District. But I was told they wont take payment anymore and they wont stop the foreclosure process unless I pay reinstatement. The title company has requested a pay off. This will surely increase the credibility of your complaint. Every time I call Selenes customer service line to make a payment they have no idea the correct amount to pay. US Attorney General. Every time I send them documents they request, they tell me they didnt receive them I had scanned and emailed them to the address that they gave me to use. Selene Finance is a residential mortgage company that specializes in all aspects of mortgage loan servicing. Thats insane. Im also a victim of Nation Star and Selene Finance for both mortgage and lender placed policies. I emailed Selene Finance on 09/29/2022 and asked them why . Get Contact Info for All Departments Selene Finance LP Org Chart Joe Davila President and Chief Executive Officer 7 It is absolutely disgraceful not to mention abhorrent and egregious how Selene has treated all of you as customers. I live pay check to pay check and I have always paid my mortgage payment. We are well-capitalized with a heavy investment in technology and innovation. Because Selene Finance mess my accounts so badly for a year and half telling me loan modification is in process later demanded all the funds and threatened to take over my property including deed. They fought me every step of the way. My name is Victoria. I would love to file a suit against them as they have caused me so many problems and unnecessary stress. Houston, TX 77042-4546. Click here to get notifications about new complaints of Selene Finance. What's up with them? Our servicing strategy is designed to reduce, mitigate, or eliminate loss exposure while maximizing cash flow. <>>> CFPB Suggest an update Phone Numbers phone Support Phone 877-735-3637 Contact Phone 877-735-3637 Email Addresses email Support Email CustomerService@SeleneFinance.com open_in_new Locations place HQ Address 9990 Richmond Ave Ste 400 Houston , TX 77042 Good luck to all of you. My mortgage was bought by Selene. Selene, did a fraudulent loan modification last year of October. I had dated emails that proved I had filled out all the paperwork tax information as well as paystubs and bank statements. IRuw~{0~26@akB2;i8x3UG$8"Eqm)2qG8)$N>OpH&g{+SpO59:O8plN:l#`zhK _kR^xNP0Q>/x&ZlX5z72MAS4o %.5(lK&O0P),e$.CL($T\\q;}^PE8X"-EJH`!wnm#f&Mt@Dg:x We are victims of Salene as well. Selene Finance has absolutely no intention of helping you, only removing you from your home and turn a profit for the investment company/bank they are working for. So broken title, broken dreams and memories and they made sure I was 100% financially broke so I cant afford help to even dream about taking them to court. Where is the quality customer service? Most lenders will try to charge a percentage of the monthly payments to their borrowers, which can end up being very high. Dana Shafman I presently have my Mortgage Loan handled by Selene Finance Loan number [protected]. From conversations with my representatives, there may be an investigation of Selen by my state. All the representatives I talked told me they wont foreclose. Cant refinance my house cause my income has gone down sufficiently and banks are not easy to get mortgage money from now.The Obama plan is a joke, these banks don't give a ### about all the money they got a couple years ago. I was told that my ex husband needed to resign the new modification and he refused . My sick cat and I dont have any place to go.

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