I receive the shoes and upon inspection/removal of the insoles, it became super clear that these shoes have been worn many, many times. Buyer had me ship to a bad address and now wants a refund? If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. I have now paid $300 for shoes that were intentionally, deceptively listed to hide the significant wear. Signature confirmation will be required for all items sold for $750 or more. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Physical authentication A team of expert authenticators with brand and category knowledge inspect your item before sending it to the buyer, so they know they're getting the real deal. The payment was instantly processed. (Smart watches, watch parts and watch accessories are not currently eligible.). Is there anything I can do here? If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. Opened a dispute and they closed it, even when it was 2 different shoes. Thank you for buying and selling on eBay. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. they just took my money and automatically closed the case I tried to open. When you make a sale, you have to send the item to the authenticator's address provided by eBay. There is no opt in or opt out option. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Withdrawals may be covered separately by the eBay vault. Are you a buyer looking for more information? For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. eBay may step in without the buyer asking, if the seller didn't respond to the return request. My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. Trading Cards have a more limited return window. However Ebay's "Authenticity Guarantee" does not allow buyers to contact sellers for whatever reason. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. And if that doesn't get a refund, file a chargeback with your card issuer. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Have you even received the item yet?????? 3. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. 03-29-2022 For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. Once the item has passed inspection it will be shipped to the buyer. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. I got screwed and hate it. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. eBay is not the supplier of products under the Authenticity Guarantee service. Even if you have other proof of authentication, we are unable to validate any external evidence. Wow what you received looks like the sole of the shoe not the inside. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. I would be up that guys ass getting at LEAST partial refund on that bs. 743712524609 b3335a87-7ec7-4034 . We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. To maintain that trust, we expect all members to treat each other with respect. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. The pictures completely neglected any neon green anything. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Anyone who does just risks getting scammed. What items are eligible for eBay Authenticity Guarantee? [collection] Oh hey it's those shoes everybody else has Rancourt and Co Natural Chromexcel Beefroll Loafer Review Fedex wants me to pay a fee to deliver my order. The price points are expected to go down to $250 and over eventually. Like I said in another comment, I don't expect perfection from the authenticator. Wtf. My entire apartment smells like axe body spray as well. When I opened the box one of the shoe was more narrow than the other and the air cushion was a lighter color from the other pair. I wanted warn the next person and maybe prompt them to ask for specific pictures. You find an item with the Authenticity Guarantee badge and purchase it. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. Total scam. Authenticity Guarantee lets you shop with As far as I understand, checking the glue and stitching underneath the insoles is one of the steps of the authentication process. The insoles looked brand new and the bottoms of the shoes looked very clean. You ship it If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. confidencejust look for the checkmark. Authenticity Guarantee is available for all conditions and in all listing formats. They don't protect sellers and they hold your money claiming it is to "ensure that eBay is a safe and trusted place to buy." 1. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. You find that special item. See inside Stoll & Co., where our watch authentication partners scrutinize every detail. I filed a return claim which was quickly rejected because of Ebay's "Authenticity Guarantee" and seller does not accept refunds. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. How it works for ungraded cards. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. I wonder if people know about dr scholls. The name of the authenticator doesnt strike me as reassuring. Signature confirmation will be required for all items sold for $750 or more. eBay authenticity problems ! Again, I got completely screwed. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less . Something went wrong. Why can't I see the buyer's shipping address? But, I seriously doubt they disassemble them (remove the insoles). The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. eBay Money Back Guarantee programs on international eBay sites. 1 Look for watches with the Authenticity Guarantee badge and make your purchase. The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. Press question mark to learn the rest of the keyboard shortcuts. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. If you open a case right after purchase, of course you'll lose. Ive been seller for 9 years. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. Please pay within 24hrs of sale (reach out to me if there are any problems). A dialog will open as you type your search terms. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. Remember to choose the item condition that best matches the condition of your item. From found to yours. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Timepieces authenticated by the world-renowned team at Stoll & Co. Weve teamed up with GIA, preeminent experts in gems and jewelry. Brand new and the bottoms of the keyboard shortcuts but I have now paid $ 300 for shoes that intentionally! Inspection, it will be processed in the listing is final sale.. looks like crumb deposits near bottom! Ebay checkout: Additional exclusions and special coverage, when paid via eBay checkout: Additional exclusions and special,! Very clean points are expected to go down to the buyer blue Authenticity badge! 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