By rejecting a future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this arbitration provision, as modified by any changes you did not reject. That means enough internet for everyone in your home and all their devices. Services require electricity to operate. You agree that Google Fiber may take photographs of the equipment installed by or on behalf of Google Fiber on the exterior or interior of your residence for quality control purposes. For more information, see our, You can learn more about Wi-Fi bands here, You can learn about 2 Gig and the Google Fiber Multi-Gig Routers tech specs here, 1000Base-T or faster ethernet port for internet connection, 1000Base-T or faster ethernet port for local network. You can learn about Google Wifis tech specs here. Use it. Detailed instructions and all of the necessary equipment are included in the Self-Installation Kit. Blocking your phone number information in this manner does not prevent the display of your information when you dial certain business or emergency numbers, including toll-free numbers or 911. We have the credit card on file that you used to sign up and will bill that credit card by default. There are a few differences between Wi-Fi 5 and Wi-Fi 6, one of which is speed. Thats why with our 2 Gig plan, youll also get a Wi-Fi 6-enabled Google Fiber Multi-Gig Router and a Google Fiber Mesh Extender. Acceptance of these Terms does not guarantee that the City of West Des Moines will install underground conduit serving your residence. You agree that Google Fiber may install equipment on the exterior and interior of your residence (including but not limited to installing, maintaining, and repairing underground conduit and/or affixing equipment to the outside of your residence) at any reasonable location. Note: To use this app you must be a Google Fiber customer. Yes, Google Fiber offers two super fast Internet plans for small businesses in all its Fiber cities. For more details, please visit our Help Center. It is expected to be a long term program). Please enter a valid street address and zip code. However, personal, non-commercial usage of servers that complies with our Acceptable Use Policy is acceptable, including using virtual private networks (VPN) to access services in your home, and using hardware or applications that include server capabilities for uses like multi-player gaming, video-conferencing, and home security. No. Please note that rotary dial phones and some older push-button phones do not work with Fiber Phone. We're monitoring the novel coronavirus (COVID-19) situation very carefully and taking sensible, recommended precautions. To learn more about monthly service and call rates, please visit our Help Center. Place of Use. If you think somebody is violating your copyrights and want to notify us, you can find information about submitting notices here. For example, Google might share aggregate viewing statistics with a content provider so they can tell how popular a particular show is. No class arbitration. You authorize Google Fiber to install software upgrades on any equipment provided by Google Fiber. Additionally, if you receive any Google Wifi devices that are owned by Google Fiber, then you will be required to return those devices if you discontinue your Google Fiber Service. Within your account, you can assign a new payment method, use a prepaid debit card or add a backup payment method. The Services are provided by Google Fiber Inc., located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States, or one of its subsidiaries (Google Fiber Inc. and its subsidiaries are referred to below as Google Fiber). Calling 911. If you have multiple devices associated with your Google Fiber Phone number and you make an emergency call to 911, any calls back to you from the PSAP may or may not ring each of your associated devices. Find answers to common. If you are a new Google Fiber customer, you will need to fill out the Google Fiber ACP Subsidy Form. Were here to do whats right for you. An extender does exactly that: It extends your Wi-Fi signal range by repeating the Wi-Fi signal of your wireless router. There are a few differences between Wi-Fi 5 and Wi-Fi 6, one of which is speed. Continue Shopping. Yes. If you create a new Google Account to use Fiber, it will remain separate from your other Google AccountsGoogle does not link your Google Accounts in any way, and Google will not combine or share information between your Google Accounts, unless you chose to. Please note: Households that qualified for the EBB due to a substantial loss of income due to job loss or furlough since February 29, 2020 or by meeting the eligibility criteria for a participating providers COVID-19 program will need to requalify for the Affordable Connectivity Program These households should have received additional details in January 2022 about the steps they need to take from the program administrator (USAC). Please be aware that if you have multiple phone numbers set up with Google Fiber Phone and you call 911 from your home phone, the 911 operator may see a phone number that is different from your personal phone number. 2022 Google Fiber Inc. | 1600 Amphitheatre Pkwy, Mountain View, CA 94043, Customer Panel Supplemental Terms & Conditions, Network Management Guide for Google Fiber Internet Services. This information may be used to promote Fiber, partner services and programs, or be used in other ways, such as for product or content lineup improvements. Make a payment with the Google Fiber app Use the Google Fiber app to make an early payment on your account. If you use an existing Google Account, you may someday see things like Google Search suggestions or relevant ads when youre logged in to other Google services like Gmail, YouTube or Google Search, based in part on things like which Fiber programming you or your household members and guests viewed. To learn more, visit our Help Center. Wi-Fi can sometimes have interferences that may slow down the speed of your connection. Google Fiber Phone products and services (Phone Services) are provided by Google Fiber North America Inc., also located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States, a wholly owned subsidiary of Google Fiber Inc. - Link and unlink your myZiply accounts. 1: Named 2022's Fastest Internet Provider by HighSpeedInternet.com. The exact amount will be listed on your monthly bill and is available for you to view at any by signing into your account on the Fiber website. If you want to keep your current number, just follow a simple transfer process during sign-up. Yes. SKU: AB-22235-C. Qty. Your household uses a lot of wireless devices. If you provided Google Fiber with 30 days notice of your intent to arbitrate before commencing arbitration and the value of your claim is $75,000 or less, Google Fiber will pay your share of any such AAA fees. Nor does this arbitration agreement bar you from bringing issues to the attention of federal, state, or local agencies. Please enter a valid street address, zip code, and email address. Access the google fiber help center. This agreement to arbitrate is intended to be broadly interpreted, including, for example: This arbitration agreement does not preclude either you or Google Fiber from bringing an individualized action in small claims court. Last modified: 2022-09-22 (view archived versions). Limited time offer. We use various network management techniques to protect our network, systems, equipment, services and users from harm, ensure reliable, quality services to our users, and improve our services. If you do purchase a UPS, make sure your FIber Phone Box and all of the required equipment from your Internet provider are plugged into the UPS. close Start chat DUE NOW: $69.99. Please enter a valid street address, zip code, and email address. For more information, please visit our Help Center. There are a few instances where youll have an outstanding balance, such as when we charge an expired credit card or a prepaid card with insufficient funds. When you place calls using the Phone Services, your phone number may be displayed to the person youve called. Your Google Fiber account will not be terminated until all billing obligations are resolved. Although we would hate to see you go, you can cancel your service at any time by giving us a call at (855) 418-8326. You must return your Phone Box if you cancel the Google Fiber Phone Service. Once your Google Fiber service is installed, you will be notified on the status of your ACP application within 48 hours, and if approved you will receive the subsidy credit starting on your next billing cycle. No. By signing up for or using the Services, you agree to these Terms. Description. Even if your devices dont have Wi-Fi 6, thanks to the tri-band Mesh Extender and capacity of 2 Gig, you can use more devices without interference, and your devices may even be able to have longer battery lives. Your notice to Google Fiber must (a) provide your name, mailing address, email address, and your Google Fiber account number; (b) describe the dispute; and (c) state the relief you are requesting. If you do use your own router, you are responsible for making sure that your router is used in accordance with these Terms, including our Acceptable Use Policy. Google Fiber internet service is available for connection 99.9% of the time, excluding customer power outages. Pay your bill online. We will not provide support for, or be responsible for, ongoing maintenance or management of any battery backup equipment you purchase. The Google Fiber Terms of Service (Terms) means the terms specified below and the Google LLC Terms of Service. Generally, that will be the default number for your home phone device. In such cases, the arbitrator may direct you to reimburse Google Fiber for amounts that Google Fiber paid on your behalf. Yes. If your service has already been suspended, see how to reinstate suspended service. If you request cancellation of all your Services, your Services will be available until the cancellation date you select. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of this arbitration provision or the arbitrability of disputes are for the court to decide. That means enough internet for everyone in your home and all their. Account Settings - Easily reset your password. Unless explicitly stated otherwise on our website, Google Fiber owns all equipment provided by Google Fiber in connection with the Services. Youll also want to make sure your points are as high off the ground as possible. Billing for your service starts when your Network Box (included in the Google Fiber kit), Google Wifi point, or Phone Box (included in the Google Fiber Phone kit) is activated, or 7 days after delivery, whichever occurs first. To start your move process, contact our customer support team. You may change or cancel the Services at any time, but you may be required to return some or all of the equipment. If youre using your own router, please make sure that it fits these recommended specifications. You consent to receive electronically all Communications that we may provide you in connection with your Google Fiber account and your use of the Services. If you cancel your Google Fiber Phone service without porting your phone number to another provider, your phone number will remain associated with your Google Voice account. Fiber Phone is a service that allows you to make and receive home phone calls using your Fiber Internet connection. As part of the Services, Google Fiber provides customer support through the various channels listed here. FOR EXAMPLE, WE DONT MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTION OF THE EQUIPMENT OR SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. Learn more about what affects Wi-Fi speeds. No. And if the value of your claim exceeds $300,000, the allocation of AAA fees will be governed by the AAA Rules (unless the law of your state requires Google Fiber to pay all such fees). This depends on which Google Fiber package you choose. Calls to 911 over broadband or data may not connect to the Public Safety Answering Point (PSAP) or may improperly ring to the administrative line of the PSAP, which may not be staffed after hours, or by trained 911 operators. You agree not to resell or repackage the Services or otherwise make them available to anyone outside of your residence. The. Its important to make sure to enter your information exactly the same on both the government application and the Google Fiber ACP Subsidy form. If your connection seems slow, check your Google Home app to see who and whats connected to your Wi-Fi and check to see if your network is prioritizing any particular devices. Faster Internet speeds mean less time waiting and more time getting things done. Wi-Fi 6 also improves battery life and provides greater security with WPA3. Wi-Fi is slower than wired connections. Youll be able to put your points almost anywhere theres a power outlet, so you might want to put them somewhere like a countertop or a bookshelf. With this program, eligible households can receive up to a $30 subsidy toward their monthly internet services. You also agree that Google Fiber may use, and that you have the necessary permissions to approve Google Fibers use of, existing facilities, including existing wiring in and around your residence, to complete the installation services. Wi-Fi 6 delivers wireless speed thats 30% faster than Wi-Fi 5 if everything else is the same with Wi-Fi 6 compatible devices.1. With Fiber Phone you can use your existing number or choose a new one. Fiber Phone customers will see charges for their phone service on their Fiber bill. No contract, pay as you go, cancel anytime. Failure to comply with any of these eligibility rules will be deemed a violation of these Terms and may lead to Google Fiber canceling your service. Each additional Google Wifi device may be purchased for $70, while supplies last. Calls made on your mobile phone or on your computer using Google Voice require a credit. ), you may have agreements related to the Services with property owners, managers, or other third parties outside these Terms Google Fiber is not a party to such agreements and therefore is not responsible for nor bound by such agreements. In addition, your Google Fiber Phone Box should remain directly connected to your active Google Fiber compatible router at your service address rather than attached to a third party router, as third party routers may affect voice quality and 911 functionality. In instances where we owe you a credit, we'll issue it to your primary payment method on file. To receive a refund, you must return the product in its original condition including the box it came in, along with its accessories, documentation, and anything else that came with the device (e.g., power cables, remote control, etc.). These radio waves connect your devices to the internet. Yes, we have a text telephone line at (TTY) 833-999-2889. The applicable taxes are dependent on your local and state sales tax, as well as the Fiber service plan and additional packages you select. As long as you continue to qualify for the government requirements of this program, you will continue to be eligible. For assistance with other Google products, please call (650) 253-0000. Google Fiber may perform background checks using third party sources to verify your eligibility for a Google Fiber Service that has specific eligibility requirements. You can learn more about Google Fibers collection and use of Google Fiber customer data here. Check your address to see if Google Fiber is available in your area. Managed IT and secure cloud solutions for business. Updating your payment method initiates an automatic charge on the new payment method for the full balance you owe. View your current balance and previous statements, and quickly manage your payments. Its easy to add more points in the future if you want even more coverage. New and Existing Customers If you have any questions about your current Google Fiber account or would like to speak to someone about getting service at your address, call the number below. You can. Additional Google Wifi points can be purchased for $100 each. If we are unable to reach an agreement to resolve the dispute within 60 days after the notice is received, you or we may commence arbitration. The tri-band Mesh Extender extends Wi-Fi coverage, connecting to the router and creating a seamless mesh Wi-Fi network that lets you roam throughout your home without having to reconnect or restart your device. For every new Webpass customer who signs up with your referral, we'll give you BOTH a free month of service! Qualifies for the federal Lifeline program, including: Tribal Programs for Residents for Qualifying Tribal Lands, Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, Has an income that is at or below 200% of the federal poverty guidelines, Received a federal Pell Grant in the current award year. Google Fiber reserves the right to terminate some or all of the Services it provides to you at any time, in its sole discretion without notice. On the Billing page, you'll see the option to make a one-time payment or set up autopay. Learn more. You should maintain copies of electronic Communications by printing paper copies or saving electronic copies, as applicable. Powerful Wi-Fi across your whole home means youre not restricted to that one spot if you want a fast, reliable wireless connection. Since we automatically charge your primary payment method on the due. Its entirely up to you whether you use an existing Google Account or create a new one. If Google Fiber makes any changes to this Disputes section of these Terms (other than a change to the address at which Google Fiber will receive notices of dispute), you may reject any such change by completing this online change rejection form. First, make sure you can see your Google Wifi access points. By signing up for or using the Phone Services, you also agree to be bound by the terms of the Google Voice Additional Terms of Service, Google Voice Acceptable Use Policy, and How Google Voice works as they apply to your use of the Phone Services. Google Fiber's cost of $70 per month is competitive for a gigabit-level internet plan in comparison to other providers offering similar speeds. You agree that, by entering into this agreement, we are each waiving the right to a trial in a court or to participate in a class or representative action. Service not available in all areas. Well send you an email letting you know whether or not youve been verified as eligible for the program. You can also use the Google Home app to set up and control your home networkand keep your internet family friendly with. If you do not return this equipment, you may be required to pay a replacement fee. These communications may be about your Google Fiber account, responses to inquiries that you have made to us, or for other purposes, including marketing messages about other goods or services provided by Google Fiber or its affiliates. We want you to use and enjoy your super fast Internet. WE PROVIDE THE SERVICES AND EQUIPMENT AS IS.. Google Fiber will pay all AAA filing, administrative, and arbitrator fees for any arbitration that Google commences. Yes. For more information, visit g.co/Fiber/LocalAccess. Keep in mind, our upload and download speed claims are always based on maximum wired speeds. If you are using the Services in a residence or other location you do not own or control (such as a hospital, hotel, etc. Please be aware that your new payment method will be used for future automatic payments if you check the box next to Make this my selection for future payments. You shouldnt have to choose between speedy internet and using wireless devices anywhere in your house. If you pick our 1 Gig plan, you may be able to get Google Wifi. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. Our top priority is keeping the Google Fiber team, our customers and our community healthy and safe. Thats why speeds faster than a single internet-connected device typically goes (such as 1 Gig) can make sure that everyone can use the internet at once without slowdowns. a computer or mobile device with Internet or mobile connectivity; a current web browser that includes 128-bit encryption with cookies enabled; software capable of opening PDF documents; access to the valid email address you used to create your Google Fiber and Google Payments account registrations; and. Please note that we can only respond to Google Fiber related inquiries, and we cannot offer assistance for other Google products that arent included in your Google Fiber service. To see if your business can sign up for Fiber, check your commerical address at fiber.google.com/business/. FOLLOW THE INSTRUCTIONS BELOW IF YOU WISH TO OPT OUT OF THE PROVISIONS REQUIRING YOU TO RESOLVE DISPUTES THROUGH INDIVIDUAL ARBITRATION. Your internet can come with up to two Google Wifi points, which typically cover up to. When you see a steady blue signal from the Network Box, youll know its broadcasting an open Wi-Fi network. If youre eligible for this government subsidy, youll get up to $30 off your monthly GoogleFiber internet bill.

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