This will return one record, because a if statement is used to cycle through the query results. In a Flow you want to use the values of a glide_list object. Since we have been working with a business rule, we should check out a few functions and their common uses. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Resulted in a script error Object doesnt support this property or method. Skip to page content. We are struggling with using AddQuery and AddORCondition to create an advanced query. Learn in-demand tech skills in half the time. Each developer has their method for building queries. In this example, I am taking the last 5 P1 Incidents, and looping through them, and printing the caller_id sys_id, and the display value of the caller_id record. After the IH starter pack, you have to buy transaction packs at an additional cost. Then you can just add that as an encoded query and not have to worry about the correct AddOrCondition setup. Not that I would do the following but just as an example. Glide classes are divided into two further categories: client-side and server-side. Cost wise, IH is not the most expensive ServiceNow thing you'll ever buy (it's surprisingly affordable) and potentially pays for itself in savings. Apparantly this is normal behaviour when using setWorkflow(false), the work_notes wont be updated. Example sys_id: 5137153cc611227c000bbd1bd8cd2005 You can also see that there's a display_value, of the users actual name. Could you please demonstrate how they could be used? I know that the SNC documentation team is really focusing right now on scripting documentation so what you see on the wiki should be getting better by the day. It returns a string containing the value of the field. 2022 by ServiceNow Elite. You might check out these forum links for some more information about SNC scripting basics. This is just one simple example, but the concepts extend to the entire ServiceNow platform. Glide class works hand in hand with ServiceNow to use databases and perform operations on the UI objects and pages. Could someone help me with a ui policy task, it's easy Planning to create a dashboard, should be done in which Press J to jump to the feed. Im having trouble with setWorkflow. We have no affiliation with ServiceNow. grInc.addQuery ( . The table is it a valid object, what query was used, and more. But David, can't I just use JSON.stringify directly on a GlideRecord? Simply put, you use getDisplayValue(), when you have a GlideRecord object that has a reference field. The Snowball An Independent ServiceNow Blog & Newsletter. The example shown on the right will get all records where the short_description field contains the text 'Error' anywhere in the field. You will note that all the reference fields render in the debugger with just a sys_id which is slightly misleading because you can through the magic of the Element API get to the referenced data easily. Automate any processfrom simple productivity to complex transformationin a no-code, environment. However, if you want to orchestrate flows outside the ServiceNow platform, it required IntegrationHub (IH). Learn the 24 patterns to solve any coding interview question without getting lost in a maze of LeetCode-style practice problems. Great to have all of these listed together thanks! The Element API allows us to do things like getting values and not just pointers to values which can and will likely change when a .next() is executed. Above we have the query I have chosen to use. Get the conversation by provided Sys ID. Together with setWorkflow(), autoSysFields() and setForceUpdate() theres actually 1 more hidden method. - Execute the . Im not sure why exactly its not working as expected in your case. Field must start with the value supplied. In this video, you will learn :- How to lookup records with flow designer in ServiceNow- Replacement of GlideRecord QueryOur Other training Videos:ServiceNow Developer Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8AeO2Ep-qgufgOdLJ5UoA4hfServiceNow Administration Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8Ac3Ph2t5z7A60Dw9x3JFZGbServiceNow REST Integration : https://www.youtube.com/playlist?list=PLzTvAeLiW8Ae4-8eJWNhzFyTqovD9LaaRApplication Development in ServiceNow : https://www.youtube.com/playlist?list=PLzTvAeLiW8AcFIAWDngOg94chCXyPOtlHLearn JavaScript with ServiceNow : https://www.youtube.com/playlist?list=PLzTvAeLiW8AfXEIFrUp-22z512aXxr2SsServiceNow Discovery Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8Afp9Z35-h8R3iUScZARlmldServiceNow Practical Use Cases : https://www.youtube.com/playlist?list=PLzTvAeLiW8Af0B4mGuOcRz48b-87UX653ServiceNow Service Catalog Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8Af38Zl-MUiwif2u982NomViServiceNow Service Portal Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8AcY6Xr_rvFk2M5z90n7z-jRServiceNow SLA Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8AeSefZ3xiwz_cpJDLf6cZh4ServiceNow Guide For Developers : https://www.youtube.com/playlist?list=PLzTvAeLiW8Ael0DBJPEbAVw8sd6Ee5pDeServiceNow Automated Test Framework Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8AcGgHD9ehSYlhHndlj95IKuOur Telegram Chat : https://t.me/saasnowOur Website: https://www.saaswithservicenow.inOur Facebook Page : https://www.facebook.com/saaswithservicenowOur Discord: https://discord.gg/mcevNeE#SAASWITHSERVICENOW #FlowDesigner #ServiceNowJobs You can set the 'tbl' and 'returnNum' variables to customize the number of records and the table to query from. Much appreciated. Note: You will need the Connect plugins activated in your instance (com.glide.connect.*). To listen and watch more detail about GlideRecord you can watch Community MVP Steven Bell on the ServiceNow Community YouTube. This is configurable in ServiceNow at the dictionary level. Nice one Mark, thanks for sharing. Query. Thanks for your time and help. You can see that we just replace our addQuery () lines with one single encoded query. If you want to get the display value of a field, you can add $DISPLAY to the end of a field name. gr.addQuery(incident_state, 6); Use addQuery(YOURENCODEDQUERYHERE) instead. Click here to download the update set containing everything we built in this article! Hi Shilpa, Dont know if its still relevant, but I had the same issue. To just print the current date and time in a single method, use: 1. gs.nowDateTime (); Alternative to the GlideDateTime () class, you can use the JavaScript Date () object, which . Flow Designer - No-Code Workflows - ServiceNow Products Flow Designer Easily create end-to-end digital workflows. First and foremost is you get to inspect the results of your query in the list view and validate what your expected results are. I have corrected the query. Some choose to write them with .addQuery(field, value) some choose to use .addEncodedQuery() and others choose a combination. The Snowball An Independent ServiceNow Blog & Newsletter. To get a value, we use the getValue(String name) function. Peter. This way, there is only one flow action to work with when building flows. The evolution of the old workflow editor. Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. gr.addQuery('sys_updated_on', '<=', endDate); subflow (flow designer) are being called without their inputs, and are failing later on in the flow with "value of field record is not a GlideRecord" Field must be equal to or less than the value supplied. The easiest way to inspect the details of the fields and values that are available to the GlideRecord object and when they are available is the script debugger. it will return one record, because a get statement is used. Idoubt if theres a single concept in Service-now that is more valuable to understand than how to use GlideRecord methods to query, insert, update, and delete records in your system. Could you show us the script you used so we could take a look at it. Here is an example of what we wre trying to accomplish.. (Where Priority is 1 This means that you can have one record on one table, relate to another record on another table. Glide mainly shares Javascript APIs to deal with front-end and back-end, resulting in a highly interactive and user-friendly application. Note: These methods are designed for use in server-side JavaScript (everything EXCEPT client scripts and UI policies). Im a newbie to SN and I must admit Ive found the learning curve a bit steep for customising SN, having come from other SaaS systems as Salesforce & Rightnow. To just print the current date and time in a single method, use: Alternative to the GlideDateTime() class, you can use the JavaScript Date() object, which has more methods to retrieve helpful information from. Until we have executed our first .next() we are pointing right before our first returned record result. In some rare cases, it may be necessary to perform a query from a client-side javascript (client script or UI policy). We will be building a flow action that can both start a conversation, or add messages to an existing conversation. https://demo.service-now.com/incident_list.do?sysparm_query=active=true^category=software^ORcategory=hardware, My encoded query string would be this I think the current starter includes 500k transactions. This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. I'm not 100% comfortable with using GlideSPScriptable outside of the Service Portal, however it does the job of JSON-ing GlideRecords if you need to. Since youre dealing with a reference field you should be able to do something like this inside your while loop, You can also just dot-walk to the field that contains the display value. Thanks for the suggestions, outage.update(); If I comment out outage.setWorkflow(false), I will see the update to the work notes. Gotta use .size() and .get(), // Get the Element Descriptor for this field, // There's a special function to get the display value of a choice field, // Raw boolean values are either a 0 (false) or a 1 (true), // Fields that should return a value and a display value, "sys_id,caller_id,assignment_group,assigned_to,short_description,description", "all_tables.query_hints=true,email_client=true,hasWorkflow=true,live_feed=true", Running JSON.stringify a GlideRecord object, ServiceNow Clone Tip - LDAP servers and lost MID servers, ServiceNow Clone Tip - Preserve MID Server Users, How to use a custom ServiceNow login page, and why you should, How to un-impersonate in ServiceNow when locked in the service portal. This is good if you just want to find one record, however the query would have returned seven items, which isn't completely efficent. if (gr.severity = 1){ Furthermore, when you hover over it, youll see a modal window popup on the screen, to the data, showing more fields. Did you ever determine a way to do it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Flow designer is a platform capability. I tried your code to insert an incident record, it is inserting some 100 record when creating one record. Ive scoured the SN wiki and this is a better summary of their glide record pages. // Returns an object, ready to be JSON-ified. Written with by the Developer Program team, Application Development I cant think of a scenario where a non reference field type would ever been associated to using getDisplayValue() in a script. I'm not going to provide a sample because the result is rather large. while(gr1.next()) { var qc = current.addQuery(B) Sign-up to get the latest news and update information from ServiceNow Guru! If you ask your account manager, they'll even be able to help you build use cases for IH. Hey Doug, Im not sure exactly what youre asking for here. active=true^category=software^ORcategory=hardware, I could build that encoded query string and use it in a query like this. AND IncidentState =6), (Where Priority = 2 There is. It saved me huge amount of time which I may have spent looking through the Service-Now Wiki pages. Speaking of having more knowledge of the object in question it is useful to know more about our GlideRecord. Thanks very much for your suggestions I am very much intrigued with the capabilities of these constructions. Field must be greater than the value supplied. gr.query(); while(gr.next()){ This will print out the following sys_ids, of the users. gr.addQuery('number', 'STARTSWITH', 'INC'); The .next() moves us forward to the next returned result. This action is not possible on the client, because you cant/shouldnt access the GlideRecord class client side. Youll know a field is a reference field when you see the i icon, with a circle around it, to the right of the field. When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. // Since the Conversation API does not provide a GlideRecord object or Sys ID, // look up the most recently created conversation by subject and return the Sys ID, Add user to a conversation, used only when creating a conversation, Set the subject of a conversation, used only when creating a conversation, The message to send to the conversation, used in both new and existing conversations, The conversation's Sys ID, used only when sending a message to an existing conversation, The conversation's Sys ID, used in output to chain together multiple messages in a single conversation, Return any errors caught during execution.

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