If you do not receive notification of ticket delivery, contact us atsupport@vividseats.comfor assistance. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Email Delivery . If you do nothing, your $62 deposit will roll over to next years festival, which ensures youll have a chance to buy a ticket for next year. Top 2,652 Vivid Seats Reviews - ConsumerAffairs Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. There is no need to contact us right now, the website reads. Vivid Seats: 100% Buyer Guarantee. But why cant I get a refund? To use DoNotPay, open it in your web browser. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. The AAAs rules are available at www.adr.org. Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. According to court documents, the claim submission deadline has passed. If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Accessible/ADA Seating . You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. Vivid Seats uses your information only as described in Vivid Seats Privacy Policy. Please note, the ticket price may be higher than the face value that appears on the ticket. How can you get a full refund from Trainline? To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. If Vivid Seats fails to make an on-time delivery of any purchased ticket for an event, then Vivid Seats sole obligation or liability shall be limited to compensating the buyer for any payments made to Vivid Seats under this Agreement. Vivid Seats allows refunds under specific conditions. Youll also connect with other readers who want to make the world a better place. It also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing group. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. Terms of Use | Vivid Seats PLEASE NOTE: A valid and physical form of identification indicating that they are at least 21 years old must be presented. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). We are extending all 120 percent coupons to be valid until Dec. 31, 2021, StubHubs website reads. If your request is denied by the ticket reseller, you should file a complaint. You can choose between a travel credit or full cash refund. Upon seller confirmation, your method of payment will be charged. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. . Just because it never happened doesnt mean they cant get back together. For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. Live Nation created the Ticket Refund Plan amid coronavirus cancellations. It wasnt much of a dispute resolution. If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. (Weve published them since then; here are the executive contacts for Vivid Seats.). Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. Here are what the top ones have to say. The company reviewed his case and agreed to refund his tickets. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Get No Refunds tickets and the No Refunds show schedule from Vivid Seats. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM Want a quote from. VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. DoNotPay can help you sue the company in small claims court. To stay up-to-date on the events status, monitor the venues website from time to time. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. In addition to filing the Demand for Arbitration with the AAA, in accordance with its rules and procedures, you must send a copy of the completed form to Vivid Seats at the following address: Vivid Seats LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. Orders exceeding four tickets may be split up into different rows within the requested zone or section. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. There are mice in my vacation rental! As our Sales Terms and Conditions state, all sales are final. No, Vivid Seats will not grant you a refund for postponed events. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. Taking legal action such as filing civil or criminal charges or seeking an injunction. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.. All orders are subject to ticket availability. . Learn More. Terms of Service apply. Tickets in all forms, including hard stock and PDF, may be shipped via UPS. Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. She lost her engagement ring in a rental car. Vivid Seats will email customers whose events are canceled or postponed. The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund or other compensation, except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller). Photo ID or other verification may be required to accept delivery. Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. This email will be used to sign into all New York sites. We are dedicated to making sure every customer is satisfied. See ourPrivacy Policyfor how we treat your data. How do I get my compensation? Academy LA is a cashless venue. These Bank of America fees drained my kids savings account. No Refunds Tickets | Vivid Seats Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. Vivid Seats denied an Eagles fan a refund. How he got his money back These event organizers of concerts, festivals, games or events set the policy on refunds, and Ticketmaster facilitates services accordingly. According to the memo, Ticketmaster has already refunded $400 million in sales to ticketholders. Sorry we couldn't be helpful. Instant Download Within a few minutes of placing the order. The settlement was initially agreed to between Vivid Seats and . Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. He paid Vantage $18,536. We're your companion for live events. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Ticket Listings do not purport to state the type of ticket and delivery method is not indicative of whether or not a ticket is hard stock or a PDF or any other ticket format. In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivid Seat's control. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. Can Vivid Seats purchase my tickets from me instead? Please provide any additional information about your inquiry. COVID-19: Vivid Seats Hit with Class Action Over Alleged Refusal to Theyve been, for refusing to provide compensation after canceled events. So should you buy tickets for live events through Vivid Seats? please contact our team at Elliott Advocacy through this form. No proof is requested. When tickets are shipped to you, it is your responsibility to confirm that the tickets delivered to you are consistent with the order you placed. But whats this $452 bill? Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or state court located within Cook County, Illinois, and You and Vivid Seats each consent to the jurisdiction of those courts for such purposes. Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. You can also email us or check out our FAQs.Well be with you ASAP. Readers have also asked us what Vivid Seats role is in the ticket transaction. You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. You do not have to do anything to receive this credit. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. . Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. There was absolutely no way to talk to a human. Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. Authorization Form . Vivid Seats Settlement - Home To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. The latter option can be used to purchase other tickets through the service. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. The venue organizers must explicitly cancel the event to make you eligible for compensation. Support : Vivid Seats Customer Support Additionally, the agreement extended the deadline for the company's credits to be used until December 31, 2022. You represent that you are legally able to enter into a binding contract. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. The delivery charge consists of the actual cost of delivery as well as a surcharge that supports Vivid Seats safe and secure ticket delivery, whether electronic, via shipping, or otherwise. The total price was $1405.95. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. The two disgraced men have both been sentenced for sex crimes. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. . By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. The AAAs rules are available at www.adr.org. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. Can Vivid Seats keep your money for a canceled show? If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. In order to issue refunds, Ticketmaster must first get approval and funds from our clients. Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. Those . Disneyland has the same policy if you have a passport to Disneyland and youve paid in full, the expiration date will be extended, according to its website. The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. As stated above, Vivid Seats is a Marketplace and not associated with any venue so we do not generate tickets and cannot reissue replacements. THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. Soulfly - Soulfly | Groupon If your event has been postponed, tickets will be valid for the new date. These were the terms when Himberger bought his tickets. They canceled my flight. If a re-issue is not possible, you will be refunded the re-issue fee. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE 1542, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY. 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Tickets for some events are impossible to come by, so you may only find them on the companys site. The event kept getting postponed and now he cant get his money back. Do Vivid Seats Offer Refunds for Postponed Events? This offer is not eligible for promo codes. We are only able to issue compensation for events that are officially cancelled by the venue, team, or . Learn More. 100% Buyer Guarantee! If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. Home | Ticket Purchase Settlement If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. So you have to live in California to get your money back. Cinemark probably wont reopen until July, according to the L.A. Times. AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. It depends. Events may be canceled by the team, venue, performer, or promoter. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. Aisle Seats . To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. Vivid Seats Covid-19 Refund Settlement - Consider The Consumer We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)). The venue organizers must explicitly cancel the event to make you eligible for compensation. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. should have advocated for him instead of rolling over. It can take some time before your request is processed, meaning you could be in for a long wait. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay

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