I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. I bought tickets for an event, but it has been - Ticketmaster Can I get my money back for cancelled or postponed events? Online applications are received immediately and are our preferred method of submission. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . Below you'll find an important update on COVID-19 and your events. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. Stagecoach Festival 2023 Took about 5-6 weeks and lots of following up but did get all my money back. Ticketplan's terms can be found on the Ticketplan website. What is delivery delay/ticket printing suppression? Do Not Buy Ticket Insurance From Ticketmaster/Allianz 4 days ago. For more information, please see our Latecomers may be seated at the discretion of Client or venue. Sorry Peter Kay, much as I love you, my 750 is going elsewhere. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. a very friendly member of staff :) Date of experience: 16 February 2023. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. I went on live chat to sort out getting refunds for postponed tickets. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. Official Tickets and Your Source for Live Entertainment | AXS.com If you bought tickets online or over the phone, you won't need to do a thing. How do I get my . For tickets to events located in Canada, the Service is provided by AXS Group Canada. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. AXS Tickets on the App Store AXS Tickets Phone Number | Call Now & Shortcut to Rep - GetHuman If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. has anyone ever gotten a successful refund on an axs ticket? Please note: The account holder is liable for bank charges levied by the receiving bank. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. With a simple integration this product has gone from strength to strength enabling AXS . Footer.languageSelector.ja-jp.region (United States) Besk vr hjlpsida fr mer hjlp och support. The partial refund was completed early August 2020. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. What is ticket insurance? Our helpline number is 1-888-929-7849. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. PROPER CONDUCT. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. Problem is I cant attend the event anymore :( so I cant get a refund. Klicka hr fr att kontakta oss. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. File a Claim | Allianz Global Assistance - Allianz travel insurance Date on which medical attention was first sought for illness/injury? Please consult the seller fee information found within our Service. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. Therefore, we ask for: A completed medical confirmation form. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. Ticket Insurance. Individuals in possession of a recording device are subject to confiscation and/or ejection. can reveal. Create an account to follow your favorite communities and start taking part in conversations. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. The original advice from the armed forces giving advice to travel at short notice for military service. With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. The availability of tickets is subject to change. Seller fees on the Service may vary. Kia was extremely helpful, efficient and patient with all my questions. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. AEG Presents By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Why you might ask? Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. Venue/Event Specific Terms and Conditions. x. The site owner may have set restrictions that prevent you from accessing the site. Klicka hr fr att kontakta oss. You will be entitled to a refund unless otherwise notified directly by your point of purchase. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. found at the bottom of this page. AXS Mobile ID (formerly Flash Seats) - UTATICKETS.com There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. axs qr code for multiple tickets - veracitylogic.com Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. Refunds for rescheduled events are up to the artist, team, venue, or promoter. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. No refunds are offered for online (virtual) events unless the event is canceled. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. Axs Ticket Refund Insurance. Verification of information may be required prior to the acknowledgment or completion of any purchase. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. We also give them access to 24/7, multilingual . Ive also heard similar stories from all of my concert going friends. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. You should base your purchase decision solely on the information provided. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. PSA: Be careful using AXS when purchasing your tickets Please visit our help page or contact customer support for assistance. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). By browsing this website, you consent to the use of cookies. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. Please complete the section which is relevant to your application. 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