By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. athenahealth is your provider's trusted billing partner for secure online payment. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. When you receive the security code on your phone, enter it in the space provided and click. Toggle this switch to turn biometric authentication on or off. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. You can ask us not to use or share certain health information for treatment, payment, or our operations. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. The Practice Entities have no control over the security or privacy practices of these external websites. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Contact your provider's office and request a password reset email. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. Why doesn't anything happen when I click "View Detail" or "View Receipt?". We may charge a reasonable, cost-based fee. For technical issues with this website during normal business hours, please contact our office. Why doesn't anything happen when I click on a medical form? These messages may contain information important to your health and medical care. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. trouble logging in, password assistance, access to family members information etc.) You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. The Portal does not respond to web browsers' Do Not Track signals. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. Click on the back arrow to return to the Patient Portal. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. Accomplish meaningful clinical work on the go from your mobile device. You can ask us to correct health information about you that you think is incorrect or incomplete. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. For example, a parent would have access to their childrens health data. Why is the athenaPatient app only available to patients of specific customers right now? The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. You can access it 24 hours a day, and it will help you with your needs. Athena Health Patient Portal Login - Athenahealthpatientportal.net You can ask us to correct health information about you that you think is incorrect or incomplete. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. We apologize for the inconvenience."? If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. One connection at a time. Click the desired message in your inbox to read the message. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). It is your responsibility to login to your Patient Portal account and read the messages promptly. We were unable to save your data. The Portal is not intended for use by anyone outside of the United States. It looks like you are using an outdated version of your internet browser. We were unable to save your data. We will not retaliate against you for filing a complaint. This is because all messages that you send and receive in the Patient Portal are part of your medical record. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. Navigate to your Patient Portal login page. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. The Patient Portal does not support your current browser and will prevent you from using the full site. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. All other Portal support requests (e.g. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. When you see this error, a problem has occurred with the app loading your data. Get answers to patient FAQs and access tools that can help you on your journey. What if I'm unable to access the Patient Portal? This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. We have to meet many conditions in the law before we can share your information for these purposes. athenahealth reserves the right to make periodic updates and revisions to this Policy. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. How soon can I expect a response from my provider? Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. What should I do when I get the following error, We encountered a problem loading your data. A link to reset your Patient Portal password has been sent to. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. | athenahealth This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. Let us know in writing if you change your mind. Were located at 311 Aresenal Street, Watertown MA 02472. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Yes. You can complain if you feel we have violated your rights by contacting us using the information on page 1.

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